Account Manager

While the majority of manufacturing will take place in GRI’s facilities within the Pacific Rim, interaction with our customers, and the customer’s product specifications and supply chain are all managed from our offices just outside of Atlanta, GA. Although this is primarily a customer-centric account management role, the candidate will need to be well-rounded because responsibilities, tasks and priorities can often change.

Essential Duties and Responsibilities

 

Customer Relationship Management

• Perform a variety of account management functions related to the continued growth, profitability, and retention of quality business and the development of solid relationships with assigned customers.
• Act responsibly as one of the primary communication channels between our customers and GRI’s various team members in the US and the PACRIM. Conduct discovery on a frequent basis to fully understand and best communicate the customer’s expectations to all necessary GRI team members.
• Must understand and demonstrate a “sense of urgency” in all activities and communications.
• Monitors various reports (i.e. sales forecasts, PO status, etc…) as necessary and works collaboratively with other departments to ensure that the customers in the assigned territory receive shipments on a timely basis.
• Add value to the sales and account management processes by coordinating telephone discussions, face-to-face meetings, scheduling and participating in monthly, quarterly and annual meetings, and preparation/distribution of account reports, as requested.
• Develop relationships with customers to assist in up-selling opportunities as directed by sales and marketing management.
• Responsible for updating and managing all customer data as well as ensuring that all GRI team members are kept current on this data.
• Establishes and maintains strong relationships with individuals or committees with each assigned customer.
• Maintains a strong understanding of the assigned customer’s business through a highly visible presence and training when offered by the customer.

Supply Chain Management

·         Proactively analyze customer order patterns compared with forecasts provided; Work diligently with the appropriate Operations Team members to manage the change in demand.

·         Identifies failures or potential failures in the current supply chain which would prohibit GRI from making the delivery “on time”.

·         Monitors customer-related inventory, both finished goods and raw materials, and communicates to GRI management and the customer when excess, slow-moving and/or dead inventory is identified.

·         Reviews customer product costing and pricing to identify low profit margin issues, then develops and implements a plan for addressing these issues.

·         Proactively identify any and all opportunities to reduce cost. Opportunities may include: changes in raw material components and product/packaging design, alternative manufacturing process or outsourcing possibilities, etc…

·         Understands and utilizes the processes developed by GRI as well as the tools and applications selected by GRI for the day-to-day management of its business.

·         Maintains a thorough working knowledge of GRI’s Quality Management System (QMS) in addition to any other required policies and processes.

·         Participates actively in, and monitors the GRI quality complaint process to ensure that any customer complaints are accurate and understood by GRI and that all complaints or quality-related concerns are addressed in an acceptable timeframe.

·         Project manages the transition of customer products (new or line extensions) from Product Development to Production. Performs final assessments to the readiness of new product launch. Continually monitors the project to identify any issue that may have a negative impact on the initiative.

·         Performs other duties as may be required.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven skill and experience in customer service, account management, business analysis and sales.
• Strategic/tactical planning and implementation capabilities.
• Excellent telephone communication skills - The Associate must have a:
  • clear, personable and enthusiastic voice
  • good grammar and clear enunciation
  • precise and quick understanding of customer communications and implied needs
• Excellent written communication skills.
• Knowledge of computer applications (i.e. Microsoft Office products; Word, Excel, PowerPoint, Access & Project.
• Ability to organize and prioritize workflow and to meet established timeframes.
• Knowledge and experience with Design Controls and GMPs is essential. 
• Superior interpersonal skills.

Company Description

GRI-Alleset, Inc. is a dynamic organization that specializes in the design, development, manufacture, marketing and distribution of products for various healthcare markets. The company continually expands the portfolio of services and products that it develops and/or manufactures. We are currently searching for a talented individual who will assume a high level of responsibility as the Material Manager

While the majority of manufacturing will take place in GRI facilities within the Pacific Rim, customer communications and managing our customers supply chain will be managed from our corporate offices in Flowery Branch, GA. Although this is primarily a supply chain role, the candidate will need to be well-rounded because responsibilities, tasks and priorities can often change.

Work location: Flowery Branch, GA