Be the Best You
Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.
Property Details
Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.
Ameristar Council Bluffs
2200 River Road
Council Bluffs, IA 51501
Overview
Create outstanding first and last impressions to all Guests by demonstrating “Big Hellos and Big Goodbye’s” following prescribed Ameristar Signature Sequence of Service standards. Greet and seat Guests; Coordinate proper seating rotation. Assist service personnel when appropriate.
NOTE: Bella’s hosts will also serve as expeditors. They will ensure the efficient organization of food being prepared for delivery to the Guest while partnering the Culinary team. Will check all food leaving the kitchen for quality and presentation standards. Will lead the passionate charge for excellence in food quality and service, every time.
Responsibilities
Maintain a physical presence at the front door of the restaurant at all time
Greet and seat Guests utilizing established Ameristar Sequence of Service guidelines; follow proper seating rotation and maintenance of seating chart
Recognize Elite and regular Guests by using their name and identifying special requests
Answer phone and coordinate reservations, special Guest requests, and messages
Respond to Guest requests or place Guest in contact with appropriate person for assistance
Demonstrate a complete knowledge of menus; items, pricing, ingredients, cooking methods, and service techniques
Must successfully complete a TiPS training class within 45 days
Gives information regarding daily specials, restaurants, marketing promotions, and shows
Communicate clearly using appropriate language and conduct when engaging Guests and Team Members
Interact with fellow Team Members in a cooperative manner
Assist servers and bussers when needed
Ensure all tables and dining area are immaculately clean and properly set
Conduct continuous restaurant maintenance as required or necessary
Responsible for all routine side-work; opening, during-service, closing functions and checklists, etc
Responsible for non-routine side-work as assigned by manager; deep cleaning, preventive maintenance, Steritech preparation, etc
Be familiar with the safe handling of cleaning product, equipment, and supplies
Ensure all established cost controls are followed
Attend all required training classes and meetings
Have a complete knowledge of Materials Safety Data Sheets location, cleaning products, equipment, PPE (personal protection equipment), and supplies
This is a uniformed position, which requires the Team Member be in compliance with uniformed appearance standards while on duty
Adhere to established department and property policies and procedures, including but not limited to: Standards of Conduct, attendance, appearance, cash handling, confidentiality, safety, and sanitation
Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a Guest of Ameristar Casino
Adhere to all state gaming regulations and liquor laws
Abide by Health Department, Steritech, and all safety standards
Qualifications
High school diploma or certificate from Educational Institute
Strong organizational skills and excellent attention to detail
Must have excellent Guest service skills; outgoing personality and demonstrate friendliness and enthusiasm
Able to communicate effectively to Guests, Team Members, and leaders
Must be able to work at a fast pace with a sense of urgency
Able to work flexible hours: nights, weekends, and holidays
Ability to effectively work independently and as part of a team
Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies
Ability to accept direction and coaching from supervisory team, and adjust behaviors accordingly
Requisition ID 2017-26581
Property Ameristar Casino Hotel - Council Bluffs, IA
Category Food & Beverage
Position Type Part-Time
Starting Pay Rate
Work location: Council Bluffs, IA