Huntsville, AL
United States


10000+ employees

Staples retail stores and help small business customers make more happen by providing a broad assortment of products, expanded business services and easy ways to shop. Staples offers businesses the convenience to shop and buy how and when they want - in store, online, via mobile or though social apps. Expanded services also make it easy for businesses to succeed with in-store Business Centers featuring shipping services and products, copying, scanning, faxing and computer work stations, Tech Services, full-service Print & Marketing Services, Staples Merchant Services, small business lending and credit services.

Staples Business Advantage, the business-to-business division of Staples, Inc., helps mid-market, commercial and enterprise-sized customers make more happen by offering a curated assortment of products and services combined with deep expertise, best-in-class customer service, competitive pricing and state-of-the-art eCommerce site.

Be the go-to partner for products, services and expertise to save businesses time and money.

Company Info

Job description


Position Summary:

Responsible for providing exceptional customer service and creating a customer centric environment. This person will also be required to perform store operational tasks as needed.

General Purpose:

Customer Service, Basic selling skills, Front-end operations, Merchandising and retail operating standards.

Role Qualifications :

+ Must exhibit exceptional customer service at all times

+ Utilize operational interactivity to comfortably connect with our customers, understand their needs and present solutions

+ Embraces Staples values; Own it, Say it like it is, Be Caring, Keep it Simple, and Work Together every shift

Position Responsibilities:

+ Delivers exceptional customer service

+ Responds resourcefully to customer requests and concerns

+ Processes accurate and efficient sale and return transactions

+ Understands and utilizes basic selling skills to properly engage and present solutions to our customers

+ Creates an inviting environment for customers by maintaining a neat and clean store

+ Perform front end responsibilities such as cashier, returns, and reserve online pick up in store with no impact to the customer experience

+ Adheres to all company policies procedures & safety standards

+ Able to multitask on assorted merchandising and sales responsibilities

+ Performs other related duties as assigned


Basic Skills required:

+ Able to engage and speak to customers

+ Able to work a flexible schedule

Preferred skills and experience:

+ Customer service experience in a retail environment

+ Cashier experience

Reporting to this person: No direct reports

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Work location: Huntsville, AL

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