Updated 6/2011
JOB TITLE: Cashier
DEPARTMENT: Front End
PURPOSE
Provides prompt, efficient and friendly customer service. Operates a cash register and all the duties which correspond to this activity.
WORKING RELATIONSHIPS:
Accountable and Reports to: Store Director, Asst. Store Director, Front End/Service Manager, Asst. Front End/Service Manager
PRIMARY JOB FUNCTIONS:
• Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.
• Genuinely thanks each customer and invites them back.
• Assists customers by: (examples include) o escorting them to the products they’re looking for
o securing products that are out of reach
o loading or unloading heavy items
o making note of and passing along customer suggestions or requests
o performing other tasks in every way possible to enhance the shopping experience.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Operates cash register accurately and scans all products.
• Redeems promotional coupons, WIC checks and rain checks; receives cash, checks, and EBT/EFT transactions; counts back change, issues receipts and Catalina coupons.
• Changes register tape and ribbons as necessary.
• Places merchandise in bags and or cart in a neat, organized fashion.
• Assists courtesy clerks as needed.
• Answers customer questions and concerns and follows-up with appropriate personnel.
• Understands and follows local, state, and company policies on sales of tobacco and liquor.
• Ensures compliance with local, state, and federal guidelines regarding WIC and EBT (Link).
• Required to know value, look-up numbers, department numbers, and features of items for which money is received.
• Perceives immediate surroundings for customer needs and problems for store safety and security.
• Communicates clearly and distinctly on the intercom or telephone system.
• Reviews weekly store ad to note price changes and sale items.
• Keeps register area clean and adheres to "5S" standards, ensures adequate supplies are ready and available, and helps maintain the store appearance.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Protects associates and customers by removing potential hazards from the sales floor and parking lot in a timely manner.
Title: Clerk Cashier, 2481 Oswego (Orchard & 34)
Location: Illinois-Oswego
Requisition ID: 25642
Work location: Oswego, IL