Cashier

San Francisco, CA
United States

Kaiser Permanente

10000+ employees

Joining our team means contributing to a legacy of quality, affordability, innovation, and service that spans six decades. Here, integrated care teams empower our over eleven million members to live up to their health potential. Working beside them, business experts drive our goals and advance our mission. Together, we inspire improvements that will turn our vision of expert, affordable care for all into reality. Join us.

Our mission is to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Our expert medical teams are supported by industry-leading technology advances and tools for health promotion, disease prevention, care delivery and chronic disease management.

Company Info

Job description

The cashier/receptionist is a member of the health care dept team who functions under the direction guidance & supervision of the dept mgr, assistant mgr, or designee. The position greets & checks in all patients reporting to the medical office in a professional & courteous manner. This position is responsible for accurate check-in, check-out where applicable, info capture & revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients w/ questions & concerns. Requires extensive use of the computer.

Essential Functions:
- Follow approp patient registration/check-in policies & procedures
- Verify and/or update all demographic info
- Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc
- Check in patients by following check-in policies & procedures & using the check-in systems or manual visit records when the systems are down
- Determine patient's membership/benefits according to the benefit display
- Create accounts as necessary
- Capture & populate workers' compensation data on the correct screens & select the correct coverage as necessary
- Manage electronic in-basket
- Use notes function where applicable to document prepayments
- Obtain a patient medical record number when necessary
- Order Health Plan cards as needed
- Collect co-pays & fees, inform patients of available payment options
- Generate approp encounter forms per procedure electronically or manually if the system is down
- Direct patients to approp area after the check-in process is completed
- Check out patients by following checkout policies & procedures & using the checkout systems or manual visit records when the systems are down, if applicable
- Follow approp procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, & industrial patients
- Initiate & complete required forms for all appts per policy
- Access necessary info from the fee schedule to determine approp fees based on CPT-4 and/or service codes in order to collect approp revenue
- Referring to other dept & administrative services for further info, e.g., Member Services, Medical Secretaries, & Business Office
- Initiating & completing approp forms as needed, for e.g., Release Of Info, Patient Financial Responsibility
- Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification where this responsibility is not part of an existing position, it cannot be added w/out written agreement as part of the LMP
- Demonstrate knowledge of & application to Patient Admin Appt Registration
- Maintain the patient will-call area box if applicable
- Communicate w/ clinical & business office staff as needed
- Handle cash according to the Cash Handling Responsibility Agreement (CHRA)
- Comply w/ all applicable cash handling policies & procedures (see reference list)
- The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, & all keys assigned for cash control
- Obtain, secure, & ensure sufficient denominations to provide change
- Reconcile shift & deposit funds according to the CHRA
- Use correct procedures to document & report discrepancies
- Working towards positive operational outcomes
- Perform other duties as required

Qualifications:
Basic Qualifications:
Experience
- Six (6) months of work experience.
Education
- High School Diploma/GED.
License, Certification, Registration
- N/A

Additional Requirements:
- Basic knowledge and use of computer and computer keyboard.
- Passing of a PC skills assessment.
- Ability to read and follow instructions, short correspondence, and memos.
- Communicate with health care providers, staff, patients and visitors.
- Professional phone etiquette.
- Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
- Knowledge of computer and computer keyboard.
- Must be willing to work in a Labor Management Partnership environment.
- Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers - West) Cash Handling Responsibility Agreement.
- QBS Level 1 Cantonese Required.

Skills Testing:PC skills test (able to pass PC skills assessment)

If it is determined that you need to complete testing to qualify for this position, you will receive an email inviting you to take the assessment(s) listed above. Passing test scores remain on file for one year.

This position supports Kaiser Permanente's code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures. Kaiser Permanente is proud to be an equal opportunity/affirmative action employer.

COMPANY Kaiser PermanenteTITLE Cashier Receptionist- Grade 3 (Bilingual Cantonese)LOCATION San Francisco, CAREQNUMBER 631121

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Work location: San Francisco, CA

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