Customer Service Representative - Dallas, TX

Austin, TX
United States

Cosentino North America

1001 to 5000 employees

The Cosentino Group is a global, family-owned company that produces and distributes high value innovative surfaces for architecture and design. As a leading company in the stone industry, Cosentino pioneers brands such as Silestone natural quartz, Dekton ultra-compact surfaces and Sensa granite.

The group bases its growth on international expansion, an innovative research and development program, health and safety, respect for the environment and sustainability, and an ongoing corporate commitment to society and the local communities where it operates.

The Cosentino Group is headquartered in Almeria, Spain and currently distributes its products in more than 90 countries.
In North America (US and Canada) the company has its main offices in Coral Gables, FL: two distribution logistics hubs, more than 40 Cosentino Centers and 12 fabrication facilities.

“Cosentino is an Equal Opportunity/Affirmative Action Employer”

Cosentino DNA video: https://www.youtube.com/watch?v=g2n492G95_k

VISION

To be the global leader in the surfaces market via our brands, offering innovative architectural solutions that provide design, value and inspiration to our clients’ lives.

MISSION

To be a leading company that, together with our clients, responsibly imagines and anticipates high value, innovative surfaces for the world of architecture and design.

Company Info

Job description

Summary

Do you like fast paced, team oriented, energetic work environments? If so, this might be the right opportunity for you! Cosentino is one of the market leaders for Quartz, Granite, and Ultracompact surfaces! We have an exciting opportunity for someone to join our Distribution business segment. Cosentino currently has 35 centers across the US and Canada and continues to grow every year!

The Customer Service Representative ensures delivery of excellent customer service through fast and accurate processing of orders, and is the first point of customer contact for general inquiries like pricing, products, scheduling etc. This position is also first point of contact for customers that come to the Cosentino Showroom to view our material.

  • Immediate processing of customer quotes and orders
  • Monitor service levels of orders and guarantee that they are being served according to our commitment to the customer
  • Answer centers’ calls and redirect the messages to the right person in the center
  • Assist or lead viewings of material in warehouse for customers
  • Update and maintain daily order sheet
  • Maintain stock of office supplies and order additional supplies when necessary
  • Solve customer issues related to orders, quotes, quality, delivery, errors, etc.
  • Schedule customer visits to the center and receive them in the showroom
  • Process credit memos and customer returns
  • Post customer payments and manage cash position in the center (deposit money in the bank, update petty cash information, etc.)
  • Introduce requests for new customers, new credit limits, changes in customers’ information, etc in the system
  • Process the PQs and POs in the center
  • Receive any office and showroom material against its PO
  • Place Marketing material orders to DRI
  • Support the sales team to achieve and exceed sales targets by recording all information in a timely manner and highlighting in advance any issues that may arise from orders or existing accounts
  • Maintain the showroom to be clean, in order and that all equipment in the showroom is in working order
  • Interact with external contractors
  • Keep records of documents in the center according to Finance/Legal/HR needs
  • Perform analysis in SAP as requested by the GM or the sales/promotion force
  • Suggest and implement improvements as identified and agreed with the GM and the rest of the team

Requirements

  • High School Diploma or GED is Required
  • Minimum 2 years experience required in Customer Service role, preferably in Stone industry
  • SAP
  • Excel
  • Outlook
  • Data entry
  • Accounts receivable
  • Detail orientated

Company Description

Cosentino Group, the world's leading producer of Silestone quartz surfaces. It focuses on the design, production and distribution of architectural and decorative solutions made from natural stone. It creates and defines leading products that are designed to provide innovative and functional solutions for the home and public spaces under the criteria of careful design, innovation and environmental respect.

The group based its development on international expansion and an innovative research program, which enables it to use the most advanced technology to obtain new materials.
Cosentino's activity covers the entire natural stone manufacturing process, from extraction and processing to the installation of quartz surfaces, such as kitchen and bathroom worktops, cladding and other products.

Currently Cosentino is based on its establishment with commercial fixed assets in a dozen countries. It is the world's leading producer of quartz surfaces, distributing to over fifty countries

Work location: Austin, TX

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