Customer Service Representative

Chicago, IL
United States

Superior Graphite

201 to 500 employees

The writing on this company's wall is graphite, not graffiti. Superior Graphite's products include graphite powders for battery makers; silicon carbide for the ceramics industry; and graphites used in lubricants, coatings, and rubber compounds. The company's Desulco brand is a high purity carbon alloy used by ductile iron and high carbon steel producers. Its SLIP Plate products -- a line of dry film lubricants used to coat surfaces -- can be used on home, farm, industrial, and recreational tools and equipment. It range of markets also includes carbon parts, metallurgy, and performance drilling additives. Superior Graphite has six manufacturing plants in the US and one in Sweden.

Company Info

Job description

Principal Duties and Responsibilities:

  • Responds to customer's inquiries or complaints regarding the organization's products or services.
  • Handles the processing of all orders with accuracy and timeliness.
  • Maintains and updates sales and customer records
  • Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
  • Coordinates problem resolution with appropriate departments.
  • Informs customers of standard procedures or resolution of problem.
  • Possesses knowledge of the organization's policies, procedures, practices, products and services.
  • Other duties as assigned

Education/Experience- Knowledge, Skills & Abilities:

  • High School Diploma
  • Minimum of two years of Customer Service experience including order entry using an IFS system
  • Bilingual preferred

Physical Qualifications:

Vision: Normal Required

Hearing: Normal Required

Reaching/Stretching: Normal Required

Standing/Walking/Mobility: Normal Required

Climbing/Stooping/Kneeling: Normal Required

Lifting/Pulling/Pushing: Normal Required

Fingering/Grasping/Feeling: Normal Required

Capable of lifting 25lbs: Minimally Required

Work Environment:

Normal professional office environment.

Noise:

Quantity of business machines and devices

Qualified candidates, please apply here:

https://www.paycomonline.net/v4/ats/index.php?/job/apply&clientkey=a2ecfac93d45aa25d89b18135eaf1c4f&job=30332

E/O/E AA Employer M/F V/D

Company Description

Superior Graphite is a Chicago-based international graphite manufacturer specializing in high-temperature technologies, advanced sizing and blending technologies. Since 1917, Superior Graphite has been creating value for our customers by providing SUPERIOR SOLUTIONS- utilizing our unique technologies, processes and talents.

At this time, Superior Graphite is seeking qualified individuals to fill our Summer Marketing Internship at the Chicago Corporate location.

Work location: Chicago, IL

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