Customer Service Representative

This position is no ordinary Customer Service Representative position, in this role you will be working for a world premiere organization where you will be interacting and supporting the sales force and clients from well-known high-tech manufacturers all the way through small manufacturers making big waves. As a CSR your job is to support their efforts in high-tech automation as you interact on the phone with general questions, routing, taking orders, facilitating returns and repairs and in dealing with clients, you will be the voice of the company.

The Customer Service Representative provides outstanding phone support to our outside sales force and our customers with a smile and a sense of urgency. Responsibilities include: responding quickly and efficiently to supplier requests, assisting with returns, routing inbound calls, high-volume order entry and answering general process, order status, and tracking questions. This position requires excellent communication, attention to detail and analytical skills. The ideal candidate is comfortable with heavy data entry and working in a fast-paced environment. We are looking for a proactive, self-motivated, and task-oriented individual who is able to work independently with minimal oversight. We want a flexible and creative thinker, who along with successfully managing their administrative workload, will contribute to the customer service department by demonstrating leadership and finding ways to improve and streamline our processes.

Principal duties and tasks:

• Receive and respond to a high volume of inbound phone calls from customers as well as sales representatives
• Process and enter a high volume of purchase orders from customers into the Windows based database
• Process and issue a high volume of price quotations to customers
• Analyze and troubleshoot customer issues via phone or email
• Route technical support calls to the appropriate product specialist or technical group
• Participate in goal projects while maintaining daily workload

Qualifications:

• 4 year degree required
• 1-5 Years of relevant business to business customer service experience
• Moderate proficiency with Excel, Microsoft Office, and Outlook
• Ability to type at 50 WPM
• Strong Admin Background, project management experience/skills

Traits in a Candidate:

• High degree of attention to details
• Ability to organize and prioritize tasks, activities, and projects for timely completion
• Analytical and problem solving skills
• Ability to identify complex problems, evaluate options based on the information supplied and determine appropriate solutions
• Must be flexible and accommodating
• Communication Skills- communicate complex ideas and solutions in a simplified fashion
• Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails
• Successful candidates sometimes have banking backgrounds, legal services background,
• Leadership potential –ANY leadership experience is fine

Work location: Chicago, IL