Insurance Customer Service Representative

Denver, CO
United States

American Family Insurance

5001 to 10000 employees

For more than 80 years, American Family Insurance has given its customers peace of mind by making their insurance experience easy and convenient. Our caring agents strive hard to meet customers' unique needs by offering just the right mix of American Family's auto, home, life, umbrella, business, health, and farm & ranch insurance, as well as retirement products. Located throughout our 19 operating states, American Family's independent contractor agents serve as local, expert and trusted advisors to our customers. They get to know you like family

Inspire, Protect and Restore Dreams

Company Info

Job description

This position will be part-time, 11 am to 5 PM, Monday through Friday. 

Customer Service Representatives are hired by Agents to maintain customer records and assist policyholders and prospects with questions and concerns. In the process of providing outstanding customer service and agency support, you'll have opportunities to help people find the right coverage for their insurance needs! You'll receive training and support as you handle a full scope of responsibilities, including customer relations, sales and marketing and agency office operations.


Although each agent has the discretion to determine your appropriate job duties and qualifications, an example of the types of duties and qualifications for the position include:

Customer Relations
• Discuss insurance product offerings with current and potential customers
• Maintain high customer service standards to attract and retain customers
• Advise customer of claims and billing policies and procedures as needed
• Respond to inquiries, issues and complaints
Sales and Marketing
• Coordinate agency prospecting through direct mail, company prospecting programs and Personal Insurance Reviews.
• Understand products, procedures and best practices for promoting policy growth and retention
• Maintain information in the agency's customer database
Agency Office Operations
• Administer office practices and procedures
• Schedule/confirm appointments for agent
• Manage agency correspondence as required
• Continue to maintain and develop knowledge of American Family products and services and support efforts to increase agent business
Job Requirements
Qualified candidates will possess:
• Outstanding customer service and people skills
• Licenses in property, casualty, health and life (or these must be obtained in order to continue employment with the agency)
• Organization, prioritization, and multi-tasking skills
• Demonstrated oral and written communication skills
• PC skills; experience with Windows-based computer applications a plus
• Ability/desire to work in small business environment
• Ability to learn American Family products, services, and computer systems
• Minimum of a High School diploma or equivalent

Company Description

At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That's why, for nearly 90 years, we have made it our mission to protect those dreams. It's all part of who we are and who well always be innovative, caring, agile, trustworthy, transparent and passionate. We are a strong, forward-looking company and a proven leader in our industry. And if you are looking to make a difference, we are looking for you.

Work location: Denver, CO

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