Customer Service Representative

GPS Staffing is a nationwide preferred provider of staffing and recruitment services. GPS has over 25 years of dedicated staffing partnerships with organizations ranging from International Fortune 500 companies to Colorado startups. Our team is committed to Growth, People and Success!

Title: Customer Service Representative

Job ID: OPT5893

Industry: Hospitality
Location: Denver

Duration: Full Time Position

Pay Rate Range: Competitive rate, Medical, Vision, Dental, 401K and more!

Job Details:

Come work for a company with a great culture that will give you the opportunity to grow and advance.

Reporting to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to restaurants and diners, answering complex questions on function and usage of products via telephone, email and/or Internet. S/he will be the primary contact for our customers in North America and the secondary contact for our customers worldwide with the goal of providing outstanding service.

Shifts will begin no earlier than 6:00 AM and end no later than 11:00 PM, 7 days a week and best of all, our schedules are set (no weekly changes!). During peak times/seasons, we may request that you work some overtime, but we’ll always plan ahead to accommodate schedules as best we can. If a regularly scheduled working day falls on a holiday, you may also be required to work, at an increased hourly rate. Refer to holiday schedule for Customer Support Center.

Required Skills:

• Excellent interpersonal skills, with a bias towards customer service
• Strong communication skills: active listening, writing/typing, informal communication
• Speaking, Reading and Writing in English is required
• Working knowledge of current Microsoft Windows operating systems
• Knowledge of iOS and Apple Hardware
• Working knowledge of networking protocols (TCP/IP), networking infrastructure, switching and routing is a plus, but not required
• Experience with the use of support desk tools like Salesforce, Communities, live chat

Experience Requirements:

• 1+ years’ experience providing customer support, by phone, email or chat, preferably in a software support environment
• Restaurant/ Hospitality experience (or even just being a “foodie”) is a plus

Company Description

GPS Staffing is a nationwide preferred provider of staffing and recruitment services. GPS has over 25 years of dedicated staffing partnerships with organizations ranging from International Fortune 500 companies to Colorado startups. Our team is committed to Growth, People, and Success!

Work location: Denver, CO