We sell warranties to homeowners for appliances inside their home. Helping homeowners reduce the overall cost of owning a home by protecting them against unexpected system and appliance breakdowns is our top priority and we pride ourselves on being a leader in our industry. We are currently seeking Customer Service Representatives that will be our main point of contact for Customer and Contractors. Responsibilities will include working in an electronic claim file environment, taking telephone reports, investigating, negotiating and settling claims and general office functions.
Responsibilities:
Analyze claim facts and gather review, research and document necessary information in order to determine the best course of action.
Authorize repair/replacement claims
Research and determine any miscellaneous charges
Enter warranty claims for service work performed on equipment still under warranty for several different manufactures
Track outstanding warranty work and work with service manager to escalate issues as needed
Obtain materials quotations as needed, research part, and prepare customer quotations for service work
Handle renewals, insured work is performed on schedule, and reconcile open service orders.
Requirements:
High School Diploma or GED
Must have 6 months of call center experience
A candidate with a background in home warranty or insurance claims would be preferred
Must be able to deal effectively with challenging situations and maintain objectivity in public relations
Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
Must have excellent computer skills and be able to navigate through different systems efficiently and effectively.
Must be able to type 30 WPM
Our recruiting team is excited to meet you and will be conducting interviews today, and Monday.
Schedule your interview below!
https://primesourcestaffing.com/job-seekers/apply-now/
Work location: Denver, CO