Customer Service Representative

Denver, CO
United States

PrimeSource Staffing

1 to 50 employees

Company Info

Job description

We sell warranties to homeowners for appliances inside their home. Helping homeowners reduce the overall cost of owning a home by protecting them against unexpected system and appliance breakdowns is our top priority and we pride ourselves on being a leader in our industry. We are currently seeking Customer Service Representatives that will be our main point of contact for Customer and Contractors.  Responsibilities will include working in an electronic claim file environment, taking telephone reports, investigating, negotiating and settling claims and general office functions.

Responsibilities:

  • Analyze claim facts and gather review, research and document necessary information in order to determine the best course of action.

  • Authorize repair/replacement claims

  • Research and determine any miscellaneous charges

  • Enter warranty claims for service work performed on equipment still under warranty for several different manufactures

  • Track outstanding warranty work and work with service manager to escalate issues as needed

  • Obtain materials quotations as needed, research part, and prepare customer quotations for service work

  • Handle renewals, insured work is performed on schedule, and reconcile open service orders.       

Requirements:

  • High School Diploma or GED                                               

  • Must have 6 months of call center experience

  • A candidate with a background in home warranty or insurance claims would be preferred

  • Must be able to deal effectively with challenging situations and maintain objectivity in public relations

  • Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines

  • Must have excellent computer skills and be able to navigate through different systems efficiently and effectively.

  • Must be able to type 30 WPM

Our recruiting team is excited to meet you and will be conducting interviews today, and Monday.

Schedule your interview below!

https://primesourcestaffing.com/job-seekers/apply-now/

Company Description

PrimeSource Staffing finds full-time positions for thousands of candidates annually. And we can find one for you!

If you are a job seeker, working with PrimeSource Staffing offers you the opportunity to find the job and the career that is right for you. We represent hundreds of Colorado's top employers, in a variety of industries, throughout Colorado.

We make finding the right job easy. We start with understanding your experience, job preferences and goals and then identify the opportunities that match. We also provide training opportunities to ensure that you are well prepared for the positions you want. See our current job opportunities at:
http://primesourcestaffing.com/job-seekers/current-jobs/

We look forward to working with you!

Work location: Denver, CO

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