Customer Service Representative

Customer Service Representative I
Colorado Interactive, LLC, a Columbia-based subsidiary of eGovernment firm NIC (NASDAQ: EGOV), is seeking an enthusiastic and motivated candidate who thrives in a fast paced environment to join our team as a Customer Service Representative.
Duties:

• Customer Service of complex Internet and e-commerce products and services through phone call, email and live chat session customer service channels
• Responsible for entering, maintaining and updating customer information
• Process incoming customer requests as they relate to services
• Problem resolution, responds to inquiries and makes adjustments as necessary
• Meet milestone deadlines directed by management
• Work within framework of strategic company business plan
• Execute a highly effective customer service model
• Support customer service for state agencies and association members
• Respond to, organize and follow-up with customer support email
• Respond to Live Help Offline Messages
• Researching services and questions related to government services
• Provide customer and partner support of services, including but not limited to:

• Payment Processing, Web Site Content Management, and Custom Internet Applications
• Payment processing support for end user customers and state and local government partners
• Research charge inquiries and provide explanations to customers and partners
• Assist with processing and managing all credit card disputes and work with government partners to resolve credit card disputes with financial institutions
• Obtain and file Refund Authorization Forms
• Assist with user management and execute password reset procedures

• Notify team members on application issues and suggestions
• Initial set-up of customers for subscription services: manage documentation and correspondence with subscribers
• Assist with quality assurance testing of new applications and services
• Assist with management of social media
• Assist with special projects as assigned

Requirements:

• Undergraduate degree or related work experience
• Outstanding communications and public relations skills
• Minimum of two years' job related experience
• Excellent customer service skills, including good verbal and written abilities
• Strong organizational and prioritization skills
• Self-motivated
• Desire to work in a fast-paced, entrepreneurial environment

Benefits:

• No-cost group medical/dental
• Paid vacation/holidays
• Employee stock purchase plan
• Matching 401(k) contributions with 100% vesting
• Disability insurance Life insurance
• Company wellness program
• Potential for career growth and professional development
• Relocation benefits may be considered
• Positive and flexible work environment

NIC is an Equal Opportunity Employer, to view our Equal Opportunity policy, visit http://www.egov.com/careers .

Company Description

Do you want to work for a company that makes lives easier every day? Are you interested in developing innovative technologies to improve government?

Then NIC is the perfect place for you! NIC works every day to make government more accessible and efficient for all. We are the leading provider of digital government solutions for more than 4,500 federal, state, and local agencies in the United States. Forbes has even named NIC as one of the 100 Best Small Companies in America several years in a row. Come work for one of the best, and together we'll make good government great.

Work location: Denver, CO