Customer Service Representative

Las Vegas, NV
United States

Alorica

10000+ employees

Alorica was formed in 1999, so you could call us the ultimate millennial. Headquartered in sunny Irvine, California, Alorica employs over 100,000 energetic and dedicated team members in 150 locations across the globe, all driven by one goal: to create insanely great customer experiences.
 
We believe creating consistently satisfied, happy customers through every interaction is not just a goal—it’s the only acceptable outcome. Whether it’s support over the phone, through email, chat, social media, or video, we’ve got you covered.
 
We infuse everything we do with an unwavering belief in Passion, Performance and Possibilities. We hire the brightest, most spirited people—then inspire them to unleash their inner mojo. We don’t just want good. We want the best.
 
We offer:
-  Opportunities for Growth
-  Great Locations
-  Community Partners
-  Referral Bonuses
-  Tuition Reimbursement
-  Passionate, fun-loving team
 
Are you ready to unleash the possibilities?

At Alorica, our mission is simple: to deliver insanely great customer experiences.

Company Info

Job description

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

 

JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

 

KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

  • Maintains and updates customer information as necessary

  • Calmly attempts to resolve and de-escalate any issues

  • Escalates calls to supervisor when necessary and appropriate

  • Responds to requests for assistance and/or possible processing of credit card authorizations

  • Tracks call-related information for auditing and reporting purposes

  • Provides feedback reports on call issues related to downtime and/or training issues

  • Upsells to customers as necessary

     

    WHY JOIN ALORICA?

    Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

    Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

    But please, allow us to entice you further! As an Alorica employee, you may receive:

  • Paid training

  • Flexible training schedules

  • Medical and dental benefits

  • Paid time off

  • Paid holiday and sick time

  • Retirement planning options (401(k))

  • Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best. 

So what do you say? Ready to take the next step?

 

JOB REQUIREMENTS

Minimum Education and Experience:

  • High School Diploma or GED required; college degree preferred

  • Customer service experience a plus

  • Phone-related customer service a major plus

  • Familiarity with Microsoft Windows, Word, and Excel applications

  • Bilingual language skills a plus

Knowledge, Skills and Abilities:

  • Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time

  • Ability to use phone and computer systems

  • Excellent oral and written communication skills

  • Strong listening/comprehension skills

  • Ability to stay composed and objective

  • Conversational, patient and confident, with a positive attitude

     

    WORKING CONDITIONS

    Work Environment

  • A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off

  • Constant usage of phone and computer systems

    Physical Demands

    Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

     

    DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    TAKE THE NEXT STEP

    Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.

    You ready? Let’s do this.

     

    Equal Opportunity Employer – Veterans/Disabled

Company Description

At Alorica, we only do one thing - we make lives better. How? By creating insanely great experiences for customers online, on the phone, through social media and in-person.

And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We're proud to passionately serve clients as diverse as we are automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 150 locations across the globe. Intrigued? Join us.

For these chosen few, we offer:
- Opportunities for Growth - Sky's the limit! Over 80% of our promotions are from within.
- Community Partners - Making an impact matters. That's why we invest in communities.
- Referral Bonuses - Because who doesn't like a little extra dough in your pocket?
- Tuition Reimbursement - So you can keep your options open and your future bright.

Are you ready to unleash the possibilities?
Specialties
Business Process Outsourcing, Contact Center Services, Customer Service Experience, Reverse Logistics, Offshoring, Multi-Channel Customer Support, Back Office Support, Technical Support, Supply Chain, Social Media Solutions, Net Promoter Score Improvement

Work location: Las Vegas, NV

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