Customer Service Representative - Las Vegas, NV

About Us
Sitel's clients come from various industries including financial services, health/fitness, media services, retail, and travel.
While serving our wide range of customers one may be handling calls in regards to products, services, troubleshooting, and setting appointments for customers. Occasionally one may have to de-escalate customers while fixing the issues presented.

Summary of Primary Job Responsibilities

• Inbound calls.
• Must follow guidelines and goals established by the client/ management.
• Must have excellent communication skills.
• Must have enthusiastic approach to customer interactions.
• Ability to handle information requests.
• Ability to handle compliments and complaints while maintaining a positive attitude.
• Must have attention to detail.
• Performs all other job related duties as requested.

Required:

• High School Diploma or Equivalent.
• Excellent written/ verbal communication to deal effectively with all business and customer contacts.
• Ability to toggle between multiple screens while chatting with the customer.

Preferred:

• At least 6 months of related experience.
• Previous experience in a call center environment.
• Ability to stay motivated.
• Ability to work independently

Benefits:

• 401K.
• Medical.
• Dental.
• Vision.
• Life.

Nearest Major Market: Las Vegas
Job Segment: Customer Service Representative, Call Center Representative, Call Center, Customer Service

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Company Description

About Sitel
Sitel collaborates with some of the best-known global brands to harness the industry transformation and help consistently deliver outstanding customer experiences. Sitel is one of the world's leading outsourcing providers of customer experience management. With over 30 years of industry-leading experience, Sitel has 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.

Sitel is a Company of Acticall Sitel Group:
Acticall Sitel Group combines comprehensive customer care capabilities and unparalleled digital, training and technology expertise across industries. With subsidiaries such as Sitel, The Social Client, Learning Tribes, Extens Consulting and Novagile, Acticall Sitel Group can be leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry's explosive digital transformation and consistently deliver outstanding customer experiences.

Work location: Las Vegas, NV