Customer Service Representative

Las Vegas, NV
United States

Shepard Exposition Services

501 to 1000 employees

Shepard Exposition Services is a leading trade show general services contractor offering
a full array of services for show organizers, exhibitors and corporate event producers.

Your Success is Our Success. Shepard knows that the success of our organization relies solely on the success we deliver to our customers. Shepard delivers our mission through a personalized customer-centric approach to each event that provides clients with high quality customer service and unique solutions and services.

Company Info

Job description

Shepard Exposition Services is seeking to hire a Full-Time Customer Service Representative to travel to trade show events and enter exhibitor lists, handle customer orders and inquiries, calculate material handling charges, sell Shepard Logistics, enter billing, and process all forms of payments. In-house duties include reception and administrative duties.

Essential Job Duties

  • Respond to customer telephone calls and emails promptly and in a friendly and professional manner
  • Contact customers regarding booth specifications, orders and collections as needed
  • Perform data entry including orders, material handling, and Shepard Logistics
  • Provide computer reports for internal use
  • Pack/unpack show site supplies, computers, printers, and other equipment; maintain organized inventory of job box
  • Travel to show site nationwide as scheduled
  • Perform show site service desk functions such as arrange and maintain a neat service desk, handle all show site orders, assist customers with questions or problems, ensure completion of all data entry prior to invoicing, audit data, perform accurate billing and timely invoicing, ensure collection of invoicing in accordance with current payment procedures, perform all outbound show site functions
  • Calculate SLS shipping charges and prepare outbound shipping documents
  • Complete all show closing functions both onsite and in-house

Minimum Skills and Requirements

  • Ability to work in fast paced environment and meet deadlines
  • Possess excellent verbal and written communication skills; possess good math skills
  • Proficiency in Windows and Microsoft including Outlook, Word, and Excel
  • Ability to use standard office products including computer/laptop, copy machine, fax machine and to use 10-key calculator by touch
  • Willingness to travel and work over-time as required
  • College courses or related job experience required

Physical Requirements

  • Frequent periods of sitting, standing and walking. Periodic bending & stooping, kneeling, squatting and crouching, crawling, reaching, twisting and carrying, pushing, pulling and lifting weight amounts of 25 lbs. or less. Regular and frequent, repetitive hand motion and grasping.

Company Description

Founded in Atlanta in 1905, Shepard Exposition Services is a leader in the tradeshow & event services industry. Today, the privately held firm operates in 10 U.S. markets. Thanks to groundbreaking initiatives such as the Customer Concierge Program, the Custom Order Matrix, Shepard Portal and other customer-focused innovations, Shepard creates a unique customer-centric experience for their customers: The YOU Experience!

Shepard Exposition Services is an Equal Opportunity Employer

Work location: Las Vegas, NV

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