Customer Service Representative 6/28 Las Vegas, NV - 4820

Las Vegas, NV
United States

LogistiCare

1001 to 5000 employees

As the nation’s leading manager of non-emergency medical transportation programs for state governments and managed care organizations, LogistiCare improves community care coordination for more than 21 million plan members. The company manages more than 54 million trips in 39 states so patients have access to their healthcare providers —ultimately keeping people healthier and in their communities longer.

With a network of more than 5,000 transportation provider partners, LogistiCare draws on a vast store of healthcare logistics resources, data, and experiences to customize solutions for clients, define analytical trends, and close gaps in service. The company is partnering with industry leaders to improve America’s healthcare system and to positively impact members’ quality of life by helping with transitions of care, monitoring and improving outcomes once patients are at home, managing chronic conditions, and promoting preventive care.

LogistiCare empowers passionate people to provide quality access to human and healthcare services through technology, innovation and community partnerships while meeting commitments to our stakeholders.

Company Info

Job description

Requirements:

Education:

·         Qualified candidates must have a High School Diploma or GED.

Experience:

·         Prior in-bound Call Center experience and/or prior customer service experience with heavy phone volume and data entry preferred

Skills:

·         Strong demonstrated customer service skills

·         Excellent customer service and phone skills

·         Strong verbal communications, problem solving, time management and organizational skills

·         Ability to accurately type 35 corrected WPM

·         Ability to follow directions and catch on quickly

·         Bi-lingual (Spanish/English) a plus.

Competencies:

·         Communication, Oral - Ability to communicate effectively with others using the spoken word.

·         Communication, Written - Ability to communicate in writing clearly and concisely.

·         Customer Oriented - Ability to take care of the customers' needs while following company procedures.

·         Interpersonal - Ability to get along well with a variety of personalities and individuals.

·         Reliability - The trait of being dependable and trustworthy.

Environmental and Working Conditions:

- Entire work time is conducted in an office setting.

Job Description:              

LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.

LogistiCare seeks full-time Customer Service Representatives (CSR) to work various shifts. Qualified candidates must be available to work holidays. Occasional weekend work may be required.

Primary job duties of the CSR include providing superior customer service to clients, efficient and accurate entering of all customer service requests into LogistiCare's data management system, performing all gate keeping functions related to trip authorization, documenting and resolving complaints and issues.

LogistiCare is an Equal Opportunity Employer.

Company Description

The nation's leader in non-emergency medical transportation, LogistiCare improves community care coordination.

Work location: Las Vegas, NV

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