Job Summary:
The Customer Service Representative is primarily responsible for sales, service and billing support to all external & internal commercial and residential customers out of the Minneapolis/St. Cloud branches in an inbound call center setting.
Job Specifications:
Factor Level
Education High School Equivalent
Job Related Experience Required (2+ years)
Supervision Given: None
Supervision Received Customer Service Supervisor & Office Manage
Essential Job Duties:
Handle inbound sales, service and billing inquiries pertaining to water, coffee and filtration products and services. This is in an inbound call center setting and includes assisting walk-in customers and handling email/phone/fax and internal requests.
Troubleshoot water coolers, coffee brewers, POU filtration units for immediate repair or schedules service within a 24-hour timeframe utilizing resources provided.
Review and handle billing questions, disputes and collections status inquiries. This requires requesting payment and updating account records on customer accounts for proper internal account handling and progression.
Up-sells & cross-sells all available products on every opportunity which include all sales, service and billing calls.
Maintains a consistent and high level of world class customer service to all internal and external customers.
Maintains accurate order entry and documentation for all accounts handled.
Responds to customer complaints via phone, email or fax or properly refers customers to the appropriate source.
Monitors and communicates market trends and issues to the team & leadership.
Maintains communication with other departments, i.e. billing/collections, RSR’s and managers, to apprise them of activity and to remain aware of factors affecting orders.
Non-Essential Job Duties:
Why Work For Us
GREAT BENEFITS PACKAGE. Premium Waters, Inc. offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short term and long term disability, pre-tax flexible spending accounts, retirement 401(k) plan including company match up to 4%, paid vacation/sick time, monthly employee credit for product purchase and 10 paid holidays each year. All active employees working an average of 30 hours or more per week are eligible for coverage on the 1st day of the month coinciding with or following 30 days of continuous employment
Work location: Minneapolis, MN