Customer Service Representative

Minneapolis, MN
United States

Konica Minolta Business Solutions

501 to 1000 employees

Konica Minolta Business Solutions U.S.A. is part of Tokyo-based Konica Minolta Holdings, and is a leader in information management focused on enterprise content, technology optimization and cloud services. Our portfolio of offerings deliver solutions to improve our customers’ speed to market, manage technology costs, and facilitate the sharing of information to increase productivity. The All Covered IT Services division offers a range of IT strategy, support, project and cloud computing solutions across all verticals. Konica Minolta has won numerous awards and recognition, including placement in the Leaders Quadrant on the Gartner 2014 Magic Quadrant for Managed Print Services (MPS) and Managed Content Services (MCS). It has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for 9 consecutive years. Konica Minolta, Inc. has also been named to the Dow Jones Sustainability World Index for 4 years in a row.

Company Info

  • Subsidiary or Business Segment
  • Ramsey, NJ
  • 2003
  • CEO is Rick Taylor
  • Information Technology
  • $10+ billion (USD) per year
  • Hewlett-Packard, Canon USA, Ricoh Americas Corporation
  • kmbs.konicaminolta.us

Job description

  • Strong time management skills and an ability to work independently are desirable.
  • Identify and schedule the necessary resources needed to properly address customer's needs.
  • Create customized curriculum to properly address and train each specific customer and their unique workflow needs.
  • Create, present and manage all time-lines and schedules as it relates to end user training.
  • Provide summary reports about status and completion of end-user training to Branch Manager, Sales Manager or Sales Rep.
  • Maintain proficiency with Konica Minolta entire digital product line for copying, faxing scanning, network printing, driver functionality for standard office printing applications.
  • Support customer in-house sales presentation/demonstrations, open houses, product launches and sales rep training. Conduct monthly sales product training for new hires at branch locations.
  • Assist Product Marketing Regional Sales Development Managers to launch new products to the sales force; conduct hands-on product training and teach sales demonstration skills.
  • Create local sales marketing material for branch sales reps to utilize for prospecting.
  • Support branch events with development of collateral material.
  • Must be comfortable interacting in small groups.
  • A friendly, personable and professional demeanor is required.
  • KONICA MINOLTA OFFERS:
  • Competitive salary.
  • Outstanding benefits package (incl. medical, dental, life insurance)
  • 401(k) plan with matching company contribution
  • Excellent holiday/vacation plans.
  • Tuition Reimbursement Program.
  • Employee Referral Bonus Program.
  • Ongoing professional development training.
  • State-of-the-art office products.
  • Prior training or teaching experience is preferred.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.
  • KMBS is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law

Company Description

Konica Minolta has a rich history of providing superior products and services to businesses worldwide. From printing, scanning and copying, to cloud storage and advanced security functions, our award-winning products and solutions help companies move information faster, improve quality, enhance security and protect the environment.

At Konica Minolta, you'll work for an amazing technology company with wide ranging growth opportunities, great benefits and talented, passionate co-workers.

Work location: Minneapolis, MN

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