Customer Service Representative

New French Bakery is seeking a qualified Customer Service Representative for our bakery manufacturing environment. We have built our reputation on our ability to consistently deliver the highest quality, all-natural Artisan breads for over ten years. We pride ourselves on being able to deliver a very high level of service that supports our products. To maintain these high standards, we hire the best people and train them in our craft.

We have a fast-paced, fun environment where your team members will share your passion for the art of making fantastic product.

As a Customer Service Representative, you will maintain good customer relations and perform a wide variety of duties to control and coordinate customer service functions.

Your job duties include:

• Takes action to resolve such things as problem accounts, shipping and/or product quality
• Handles customer correspondence via phone and email, complaints, and inquiries with company departments and escalates problems using company established procedures
• Respond to customer requests and questions regarding service, products and account information
• Analyzes and rectifies customer concerns using established procedures
• Data entry
• Responsible for order processing, order shipment, credit adjustments, daily reports, and trouble shooting
• Sends out weekly and monthly customer statements
• Runs recipes and paperwork for production
• Prints and puts together route boxes for drivers
• Daily Quality and complaint reports
• Report food safety and quality problems to the appropriate personnel

Qualifications:

• High school diploma or GED, Associates Degree in Business or in other related field preferred
• Two years of Customer Service experience is required
• Working knowledge of computers, including MS office applications. Navision or ERP knowledge a plus
• Input information into system with speed and accuracy
• Motivation and a strong desire to drive positive change
• Strong organizational, verbal and written communication skills

Benefits:

• Starting hourly pay competitive. We will pay for experience!
• Medical, dental, life and disability insurances
• Paid Time Off and Paid Holidays
• Bonus potential and career opportunities

Company Description

We have built our reputation on our ability to consistently deliver the highest quality, all-natural Artisan breads for over ten years. We pride ourselves on being able to deliver a very high level of service that supports our products. To maintain these high standards, we hire the best people and train them in our craft.

Our Values and Culture

We are a relationship-based company. Our people are as much a part of our offering as our products. We value an entrepreneurial and industrious approach to work. We encourage creativity. Integrity and loyalty are hallmarks of our company and the way we do business. These values differentiate us from other bakeries, foster sustainable growth and provide a strong foundation for our company.

Work location: Minneapolis, MN