Customer Service Representative

Phoenix, AZ
United States

LMI Solutions

201 to 500 employees

Company Info

Job description

We are seeking a Customer Service Representative to join our team! 

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer service representatives. They are confident at troubleshooting and investigate if they don’t have enough information to resolve the problem.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Company Description

Headquartered in Phoenix, Arizona LMI Solutions is a recognized leader in the office print consumables industry. A family owned business since 1996, we have grown every year from our humble beginnings to become a multi-national company employing over 600 employees across the United States, Canada and Mexico.

- #1 fastest growing company in a $2.5 billion market segment
- #1 world largest remanufacturer of printer hardware
- #1 industry award winner for product quality and customer training & support

LMI recycles and remanufactures laser print cartridges and printers saving millions of pounds of electronic waste annually from being shipped overseas or placed in landfill. Our quality products are the preferred choice of thousands of organizations in nearly every industry. Look inside your school or office printers- you might find one of our toner cartridges inside.

Work location: Phoenix, AZ

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