Customer Service Representative

Phoenix, AZ
United States

HireLive

1 to 50 employees

HireLive is a leading national recruitment and marketing company located in Southern California. HireLive specializes in professional sales, management, marketing and retail career fairs, hiring events, and services in all 50 States. HireLive joins Fortune 500 companies from all industries with the most qualified candidates across the country.

Here at HireLive, we take a personal approach when working with both companies looking to hire and candidates in search of a change in their career. Our specialized hiring events and services are the ideal way for both employers and job seekers to meet face-to-face in comfortable and professional environments.

Whether you are a company or a job seeker, HireLive can offer you a way to best utilize your time and efforts in finding your next super star employee or landing a great position to start your new career!

Company Info

  • Company - Private
  • Laguna Niguel, CA
  • 2010
  • Business Services
  • $1 to $5 million (USD) per year
  • www.hirelive.com

Job description

Category : Customer Service
Location/City : AZ - Phoenix
Salary Range : 0.00 - 0.00 per year (Full-Time)
Id : 15514

Customer Service Representative-EMCOR Facilities Services

We Know Facilities Inside and OutWhat sets us apart is our expansive range of services and the fact that we've been excelling at them for nearly 70 years.Our approach is process driven, collaborative, and consultative and our capabilities encompass everything from mechanical maintenance and self-performed site-based operations to energy efficiency upgrades and supplier-managed interior/exterior maintenance.One Billion Square Feet and GrowingFrom commercial office space to manufacturing, from retail portfolios to 24/7/365 mission critical facilities, we manage and support over one billion square feet of facilities space for the nation's leading organizations.

Position Description:The Customer Service Representative provides primary/frontline telephone support for EMCOR Customer Solutions Center (CSC) contracted customers, vendors and technicians. This includes creating work orders and coordinating with necessary parties to effectively and efficiently resolve customer issues in ways that meet or exceed our customers expectations.

Position Requirements: Answer incoming telephone calls from business customers calling into our Customer Solutions Center (CSC). Create work orders from those calls, and dispatch the work orders via email, web, or fax within specified timelines. Follow customer-specific policies and procedures. Handle multiple customers and take responsibility for following procedures for each customer. Use judgment and basic knowledge of facility maintenance (provided as part of the initial job training) to determine proper work order handling. This includes identifying the type of facility maintenance issue the caller is requesting and the service requirements to be provided for that type of issue. Escalate and track high priority work orders according to account procedures. Coordinate with customers, vendors, facility managers, technicians and management to facilitate the flow of reactive maintenance work in customer facilities. Prioritize work to meet or exceed established performance standards. Provide work order follow-up and reporting as required.

Meet with Hiring Managers on June 21st! (Dress for Success)PhoenixWednesday, June 21st9:00am 12:30pmEmbassy Suite Hotel Biltmore2630 East Camelback RoadPhoenix, AZ 85016Parking: Complimentary

Company Description

HireLive is a national career service company specializing in Sales, Retail and Management Career Fairs, and has more than a decade of experience in connecting job seekers with industry leading companies that are currently hiring. This is your opportunity to interview face to face with 15+ Fortune 500 and Industry Leading companies seeking talented, experienced and enthusiastic sales, retail and management candidates.

Work location: Phoenix, AZ

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