Customer Service Representative

Plymouth, MN
United States

Identifix

201 to 500 employees

In 1987, Identifix started out as an auto repair hotline offering live technical assistance to professional shop owners and technicians seeking a trusted second opinion and additional expertise on various vehicle issues. More than 4 million calls later, our Repair Hotline is still providing personal service to customers across North America with over 45 OE factory-trained, ASE Master, L1 Carline Specialists. These hotline interactions have enabled us to compile an exclusive database of short-cut tests and confirmed fixes which have been documented and made available in our award-winning online tool, Direct-Hit.

With more than 775,000 Hotline Archives, Direct-Hit is the industry’s largest and most reliable source of continually updated, experience-based information for what breaks on vehicles, when the issue commonly occurs and how to fix it. Direct-Hit also includes genuine OEM service and repair information for unedited factory data you can count on.

Leverage our dominance in Fix and Diagnostics to become North America’s Repair Shop Platform leader with 80,000 subscribers by 2018.
Diversify by expanding globally, using Identifix as Global SMR platform.
Disrupt by automating diagnostics conclusions, to bridge the gap between increasing technology in vehicles and decreasing capabilities of technicians .

Company Info

Job description

An exciting opportunity awaits you with an established and successful organization offering an exceptional compensation package to individuals joining our team. Identifix prides itself in offering employees a welcoming and integrity driven work culture.

The Customer Support Associate is responsible for a variety of job duties and may specialize in designated job tasks based on the departments needs. Some responsibilities include-

  • Strong computer skills including the ability to navigate multiple computer programs at one time
  • Good problem solving and follow through skills
  • Manage inbound calls and provide telephone coverage of customer service lines and technical hotline
  • Must be able to multitask and manage priorities in a fast paced team environment
  • Capability to type notes from phone conversation, at least 40 wpm with minimal errors
  • Document follow-up calls, voicemails and other requests
  • The ability to be organized and able to deal with different types of personalities in a personable manner.
  • Must be able to work 10:30am -7:05pm shift Mon-Fri work week

Job Requirements

  • 2+ years customer service experience - Minimum
  • 2+ years Outbound or inbound call or hotline experience
  • Ability to type 40 wpm
  • Excellent written and Verbal communication skills
  • Highly organized and flexible
  • Ability to work independently
  • Interpersonal communications, and phone etiquette skills
  • Detail Oriented

Work location: Plymouth, MN

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