Customer Service Representative (Showroom)

Plymouth, MN
United States

M S International

501 to 1000 employees

Founded in 1975, MSI is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI also maintains distribution centers across the United States and Canada. MSIs product line includes natural stone products imported from over 36 countries on six continents. In addition, MSI carries an extensive offering of porcelain, ceramic, glass and quartz products. The company maintains an inventory of over 75 million square feet.

Provide our customers with the highest quality and broadest selection of flooring, countertop, and hardscape products at affordable prices.

Company Info

Job description

About M S International, Inc. Founded in 1975, MSI is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI also maintains distribution centers across the United States and Canada. MSIs product line includes natural stone products imported from over 36 countries on six continents. In addition, MSI carries an extensive offering of porcelain, ceramic, glass and quartz products. The company maintains an inventory of over 75 million square feet. For more information, visit msistone.com.

We provide our employees with great benefits that feature programs like employee medical, dental and vision benefits, 401k contribution (up to 4% of your base salary), as well as vacation time.

MSI is looking for a skilled professional to fill our Customer Service Representative (Showroom) in our Plymouth, MN location.

To perform this job successfully, the individual must be able to do the following:

  • Effective and efficient handling of customer transactions.
  • Accurately record and maintain customer contact information and details.
  • Build and maintain company customer relationships.
  • Answer inbound sales calls and make outbound sales calls.
  • Consistent following up on promises and commitments in a timely manner with customers.
  • Track stock levels to ensure customer orders are handled effectively.
  • Assist customers in determining order requirements or services.
  • Appropriately identify and escalate customer issues.
  • Quote prices and credit terms, and prepare sales orders for customers.
  • Complete sales transactions and processing of payments.
  • Schedule trucking and delivery of material to customer, based on delivery schedule.
  • Create shipping order and packing list.
  • Troubleshoot customer issues during delivery process.
  • Partners with Sales Representative to keep account transactions and literature up to date.
  • Practice Customer focus, collaboration, and communication with team
  • Retains up to date knowledge of company products
  • Performs additional duties as required and or requested.

Additionally the candidate must meet the following Education and Experience requirements:

  • Excellent oral and written English language communication skills
  • Provide high level of customer service
  • Good organizational skills
  • Proven ability to handle multiple tasks at once.
  • Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
  • Intermediate skills in MS Outlook, Word and Excel
  • Bilingual (Spanish) preferred

EDUCATION and/or EXPERIENCE:

  • High School Education Required
  • Minimum 2 years’ customer service experience
  • Some college work completed preferred.

You can learn more about us online at www.msistone.com or submit your resume at https://www.msistone.com/careers/CareerDetail.aspx?joblocid=18

If you possess the required skills and experience, we would love to meet you!

Only candidates meeting the minimum requirements will be considered for this position. Please do not apply unless you meet all requirements.

Employment is contingent upon successful completion of background check, drug test, and physical exam.

Company Description

About M S International, Inc. Founded in 1975, MSI is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI also maintains distribution centers across the United States and Canada. MSIs product line includes natural stone products imported from over 36 countries on six continents. In addition, MSI carries an extensive offering of porcelain, ceramic, glass and quartz products. The company maintains an inventory of over 75 million square feet. For more information, visit msistone.com.

We provide our employees with great benefits that feature programs like employee medical, dental and vision benefits, 401k contribution (up to 4% of your base salary), as well as vacation time.

Work location: Plymouth, MN

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