Customer Service Representative

Portland, OR
United States

HireLive

1 to 50 employees

HireLive is a leading national recruitment and marketing company located in Southern California. HireLive specializes in professional sales, management, marketing and retail career fairs, hiring events, and services in all 50 States. HireLive joins Fortune 500 companies from all industries with the most qualified candidates across the country.

Here at HireLive, we take a personal approach when working with both companies looking to hire and candidates in search of a change in their career. Our specialized hiring events and services are the ideal way for both employers and job seekers to meet face-to-face in comfortable and professional environments.

Whether you are a company or a job seeker, HireLive can offer you a way to best utilize your time and efforts in finding your next super star employee or landing a great position to start your new career!

Company Info

  • Company - Private
  • Laguna Niguel, CA
  • 2010
  • Business Services
  • $1 to $5 million (USD) per year
  • www.hirelive.com

Job description

Category : Customer Service
Location/City : OR - Portland
Salary Range : 0.00 - 0.00 per year (Full-Time)
Id : 15509

Customer Service Representative (Bonus - $4000)
General Responsibilities:
The Gold Choice Counter Sales Representative Lead is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet our Gold Plus Rewards customer?'s travel needs.The key responsibilities and accountabilities are: Effectively communicate and offer ancillary products, services and upgrades to enhance our Gold Plus Rewards customer?'s travel experience. Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer?'s responsibility of damage, fuel options and vehicle upsells. Achieve personal sales goals while supporting the goals of the team. Personally welcome Gold Plus Rewards customers with a pleasant greeting and answer questions in a friendly manner. Provide world class customer service to valued Gold Plus Rewards customers by managing the rentals and the exit process, in compliance with Hertz?'s policies and procedures, with accuracy and attention to detail. Resolve customer issues and concerns tactfully, using effective customer service techniques. Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. Operate within the areas of rental counter, Gold Choice, and exit gate at the location. Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines. Keep work area organized and free of clutter.
Mandatory Requirements: Educational Background: High School Diploma or equivalent
Professional Experience: 1- 2 years customer service and/or sales experience required.
Basic Qualifications:Proven strong sales and closing skills and the ability to sell in a friendly, engaging mannerPassion for customer service and attention to detail Goes the extra mileA minimum of one year of sales or customer experience in a high volume or service oriented environmentStrong computer proficiency, including typing skills and the ability to navigate through multiple computer systemsMust be able to: Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. Have the competitive drive and confidence to succeed in a commission-based environment Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills Demonstrate sales, professionalism and interpersonal skills Show a high level of ownership, accountability and initiative. Proven experience of working well within a team. 100% customer focus, with proven experience within a customer facing environment Work flexible shifts including weekends and holidays; and work overtime as required Work outdoors during all weather conditions Lift up to 25 pounds Stand or sit for long periods of timePhysical Requirements: Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

Meet with Hiring Managers on June 21st! (Dress for Success)PortlandWednesday, June 21st9:00am 12:30pmHilton Portland and Executive Tower921 SW Sixth AvenuePortland, OR 97204

Company Description

HireLive is a national career service company specializing in Sales, Retail and Management Career Fairs, and has more than a decade of experience in connecting job seekers with industry leading companies that are currently hiring. This is your opportunity to interview face to face with 15+ Fortune 500 and Industry Leading companies seeking talented, experienced and enthusiastic sales, retail and management candidates.

Work location: Portland, OR

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