Customer Service Representative

Onboard Services is hiring a Customer Service Representative for a Ultility Company in Portland, OR!

Contract Term: 6 months, Contract to Hire following a training period

Schedule: Full-Time

*Pay Rate: $14/hr

DESCRIPTION:

A customer service representative, or CSR, will act as a liaison for our customers. They will provide services information, answer questions, and resolve emerging problems that our customers might have encountered. They will do high quality work, with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. Theyre patient, empathetic and passionately communicative. They love to talk, but more importantly, they are excellent listeners. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Problem solving comes naturally to customer care specialists. They are confident at troubleshooting, and investigate if they dont have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Base hours during training will be Monday-Friday 8am to 5 pm. Overtime hours may be worked after initial training phase.

REQUIREMENTS:

• High School Diploma or GED Certificate.
• A minimum of two years customer service experience where one-on-one problem resolution was demonstrated
• Two years of non-sales call center experience.

RESPONSIBILITIES:

• Provides excellent customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management.
• Assist customers, primarily via telephone, in regard to service outages, restoration of electric services, and electric service billings.
• Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan.
• Coordinate customer requests, when necessary, with the appropriate company department.
• Prepare written communication, and perform other non-phone back office work.
• Communicate with field personnel via phone or electronic means to process customer work orders.

SKILLS & ABILITIES:

• Demonstrate active listening, problem solving and win-win resolution skills.
• Comfortable using multiple computer programs while working with customers. Familiar with basic math for billing analysis.
• Driven to meet company performance standards
• .Type a minimum of 30 WPM.

Company Description

Company Vision
In 2001, the ownership and management of On-Board set forth a corporate vision to become the leading provider of professional services in North America. In pursuit of this vision, On-Board will embrace the core values of superior quality and customer service, strive for continuous improvement in all aspects of our service offerings, assemble, develop and retain the best talent in the marketplace.

Our Mission
On-Boards corporate Mission is to provide Flexible Service by applying the talents of our people, work processes and technology to meet our clients expectations in a safe, responsible and dependable manner consistent with our people and quality.

Work location: Portland, OR