Customer Service Representative

Portland, OR
United States

APR Consulting

501 to 1000 employees

The Right People, The Right Service:
Since 1980, APR has been connecting top talent with exciting temporary/contract, temp-to-hire, and direct hire opportunities across a spectrum of industries and skill sets with local and nationally recognized clients across the country. As you’re partner, our goal is to match you with a challenging and rewarding opportunity that will help you reach your personal and professional goals.

To learn more about APR and to search and receive alerts for jobs we have available, please visit www.aprconsulting.com.

Our Mission: To provide services and solutions with the highest degree of Accountability, Performance, and Results, delivering sustainable value, expedience, and effectiveness in meeting the needs of our clients, candidates, employees and stakeholders.

Company Info

Job description

Do you have strong customer service skills and experience with handling inbound and outbound calls? Our client - one of the West's leading utilities and  electric company that provides services  in various states across the U.S. is currently seeking a Customer Service Representative for their Portland, OR location.

Title: Customer Service Associate

Highest Level of Education Required: High School Diploma or GED

This is a Temp to Hire Position, following a training period of approximately 6 months. 
Salary will be $16/hr ST
Base hours during training will be Monday-Friday 8am to 5 pm. Overtime hours may be worked after initial training phase. 

Work Location:

LLOYD CTR TOWER-RM 300
825 NE MULTNOMAH
Portland
Oregon
USA
97232

Description:

We are looking for a customer-oriented service representative. 

What does a Customer Service Representative do? 
A customer service representative, or CSR, will act as a liaison for our customers. They will provide services information, answer questions, and resolve emerging problems that our customers might have encountered. They will do high quality work, with accuracy and efficiency. 

The best CSRs are genuinely excited to help customers. They’re patient, empathetic and passionately communicative. They love to talk, but more importantly, they are excellent listeners. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem solving comes naturally to customer care specialists. They are confident at troubleshooting, and investigate if they don’t have enough information to resolve customer complaints. 

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. 

Minimum Requirements: High School Diploma or GED Certificate. A minimum of two years customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience. 

General Description of Job Duties: Provides excellent customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management. Assist customers, primarily via telephone, in regard to service outages, restoration of electric services, and electric service billings. Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan. Coordinate customer requests, when necessary, with the appropriate company department. Prepare written communication, and perform other non-phone back office work. Communicate with field personnel via phone or electronic means to process customer work orders. 

Skills & Abilities: 
Demonstrate active listening, problem solving and win-win resolution skills. 

Comfortable using multiple computer programs while working with customers. 

Familiar with basic math for billing analysis. 

Driven to meet company performance standards. 

Type a minimum of 30 WPM.

Typically, our client hires quickly so this opportunity excites you and your experience is a great fit, please send over your resume today, thank you!

Company Description

Since 1980, APR Consulting, Inc. (APR) has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

Work location: Portland, OR

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