Do you have strong customer service skills and experience with handling inbound and outbound calls? Our client - one of the West's leading utilities and electric company that provides services in various states across the U.S. is currently seeking a Customer Service Representative for their Portland, OR location.
Title: Customer Service Associate
Highest Level of Education Required: High School Diploma or GED
This is a Temp to Hire Position, following a training period of approximately 6 months.
Salary will be $16/hr ST
Base hours during training will be Monday-Friday 8am to 5 pm. Overtime hours may be worked after initial training phase.
Work Location:
LLOYD CTR TOWER-RM 300
825 NE MULTNOMAH
Portland
Oregon
USA
97232
Description:
We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?
A customer service representative, or CSR, will act as a liaison for our customers. They will provide services information, answer questions, and resolve emerging problems that our customers might have encountered. They will do high quality work, with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic and passionately communicative. They love to talk, but more importantly, they are excellent listeners. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem solving comes naturally to customer care specialists. They are confident at troubleshooting, and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Minimum Requirements: High School Diploma or GED Certificate. A minimum of two years customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience.
General Description of Job Duties: Provides excellent customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management. Assist customers, primarily via telephone, in regard to service outages, restoration of electric services, and electric service billings. Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan. Coordinate customer requests, when necessary, with the appropriate company department. Prepare written communication, and perform other non-phone back office work. Communicate with field personnel via phone or electronic means to process customer work orders.
Skills & Abilities:
Demonstrate active listening, problem solving and win-win resolution skills.
Comfortable using multiple computer programs while working with customers.
Familiar with basic math for billing analysis.
Driven to meet company performance standards.
Type a minimum of 30 WPM.
Typically, our client hires quickly so this opportunity excites you and your experience is a great fit, please send over your resume today, thank you!
Work location: Portland, OR