Customer Service Representative- Finance

Salt Lake City, UT
United States

Independence University

201 to 500 employees

Independence University (IU) is a private institution owned and operated by the nonprofit Center for Excellence in Higher Education, with roots reaching back to 1891. For the past 37 years, IU has provided online or distance education. The university offers career-focused associate’s, bachelor’s, and master’s degrees in the fields of healthcare, business, technology, and graphic arts. IU is accredited by the ACCSC (Accrediting Commission of Career Schools and Colleges). For more information, visit www.independence.edu.

At IU, we are 100% dedicated to helping our students graduate and advance their careers, or launch better careers. We focus on fast, employment-focused degrees so they can get the salary and security they deserve.

Company Info

Job description

This Customer Service Represenative- Finance position is responsible for all activities leading up to the financial aid appointment.
This planner will meet with prospective students over the phone, to educate them on the purpose and assist
in the completion of financial aid applications, along with the coordinating of financial aid appointments. The
final decision in proper student financial aid packaging is conducted by the colleges Central Financial Aid
Office (CFA). This position requires two late-night shifts (11am-8pm) between Monday and Thursday, as
well as a rotating Saturday shift (1/month). The regular day shift is 8am-5pm.


Essential Functions:
· Interface with and support Admissions and Education departments
· Educate prospective students of the various funding options
· Assist prospective students with Free Application for Federal Student Aid (FAFSA)
· Coordinate and prepare potential students for Financial Aid Appointments
· Maintain compliance with federal, state, and corporate rules of financial aid
· Provide outstanding service and assistance to all current and prospective students
· Ensure zero error rate in data gathering and entry
· Expected to achieve departmental metrics and quality goals
· Must be able to lift 15 lbs.
· Other duties as assigned


Qualifications:

Education:
High School diploma (or equivalent) required. Associate’s degree preferred
Requirements:
Associate’s Degree preferred

Must be extremely detail oriented

Company Description

Please apply online: www.independence.edu and email your resumes to jesenia.thorpe@independence.edu

Work location: Salt Lake City, UT

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