Customer Service Representative, E-commerce Logistics

Position Summary:

The position of Customer Relationship Manager insures outstanding customer experience through interactions with our customers each day to help them better use our services. Each of our CRM’s interacts with our customers each day as they run activity reports and follow up on active shipments to ensure high levels of service performance. The CRM works in conjunction with FM Sales and Customer Support Leadership to help get keep and grow our business for FirstMile and its divisions. The hours are generally in four hour shifts between 7:00am to 7:00pm keep in mind that your hours may vary based on the needs of the business.

Duties and Responsibilities:

· Helps understand and meet the needs of new and existing customers throughout the US.

· Run daily reporting and analyze the trends to understand when customer volumes are being impacted

· Work in conjunction with sales and management to help insure that we retain and grow our volumes with customers

· Helps to create, set up, schedule pick-ups for new and existing customers and solve problems related to these

· Speaks with customers daily to insure their experience with FirstMile is meeting or exceeding expectations

· Understands the needs of the customer and helps to develop and grow our business relationship with each of our customers.

· Develops customer service, sales and negotiating skills to get, keep and grow business.

· Protects organization's value by keeping information confidential.

· Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

· Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Physical Demands:

The CRM must be able to lift minimum of less than one pound to a maximum of 50 pounds, and able to perform repetitive standing, sitting, stooping, walking, stretching, and use full range of body motions.

Language Skills:

The CRM must be fluent in English (written and verbal) in order to perform the essential functions and responsibilities of the position successfully.

Knowledge:

· Bachelor’s degree is a plus, high school diploma or equivalent is a requirement.

· Previous customer service experience is a plus.

· Excellent computer and data entry skills required.

· Excel, Word, PowerPoint and Sales Force automation systems experience a plus.

Skills/Abilities:

· Motivation for Customer Service

· Ability to ask good questions and listen well

· Communication Skills

· Planning and Logistics

· High Energy Level

· Meeting Exceeding Goals

· Professionalism

Employer Rights:

This job description does not list all duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

EOE/AA

About the company:

FirstMile is a fast growing company in the eCommerce and Logistics space. We provide software solutions, discounted shipping, warehousing and product pickup for online stores seeking help to get their product out the door. Firstmile specializes is complete front end e-commerce solutions for domestic and international direct to consumer industries. Our clients are able to utilize our front end software technology for multi-channel label services to schedule daily Firstmile pickups and carrier injections all over the world. Firstmile provides complete front end solutions for ecommerce shippers globally that seamlessly integrate into parcel and mail carrier networks around the world. Firstmile has been featured on a number of fastest growing company lists. We are a young, fast paced and high energy company operating in the exciting ecommerce space. The possibilities are limitless.

Company Description

About the company:
Firstmile specializes is complete front end e-commerce solutions for domestic and international direct to consumer e-commerce industries. Our clients are able to utilize our front end software technology for multi-channel label services to schedule daily Firstmile pickups and carrier injections all over the world. Firstmile provides complete front end solutions for ecommerce shippers globally that seamlessly integrate into parcel and mail carrier networks around the world. Firstmile has been featured on a number of fastest growing company lists. We are a young, fast paced and high energy company operating in the exciting ecommerce space. The possibilities are limitless.

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Work location: Salt Lake City, UT