Call Center Representative
Responsibilities:
Respond to customer phone inquiries in a prompt, courteous and concise manner
Provide callers with unbiased information to assist customers with application and eligibility requirements for CHIP, Medicaid and Social Security Benefits
Access, read, & interpret customer application and contents
Accurately perform all data entry functions to reflect customer activities/transactions
Answer customer questions & assists in problem resolution
Assist customers in the enrollment process of CHIP, Medicaid, Social Security or other benefits
Document all customer encounters in clear & concise logs
Requirements:
- Ability to sit at your desk for at least 90% of your work day
- Must be flexible to work MON-FRI between the hours of 8am- 6:30pm
- Must consent to a background check
- Required to type a minimum of 30 WPM or more
- Cannot request time off during first 90 days
- Available for overtime during peak season
Experience:
- 6 moths call center experience
- Strong customer service
- Computer skills
- Quick learner
Knowledge and Skills:
- Must work well in team settings and have the ability to problem solve, negotiate, and multitask.
- Organizational skills and verbal and written communication skills are a must.
- High School Diploma/GED
- Excellent interpersonal skills and integrity
- Professional phone etiquette
- Positive attitude
- Ability to solve problems
Company Description
For over 40 years, Hawkins Personnel Group has been the premier staffing service in South Central Texas, providing temporary, temp to hire, and direct hire job opportunities.
At Hawkins, we know that our employees make the difference. We have the resources to put your skills to work and the systems to ensure that your capabilities fit the job. Whether you are entering or re-entering the workforce, between regular full-time positions, or just looking for extra income, Hawkins is dedicated to finding the right opportunity for you. If you want flexibility, top pay, a broad range of employment choices, and a diversified, rewarding career, call Hawkins. Our benefits include:
Weekly Payroll/Direct Deposit
Referral Bonuses
Access to Group Major Medical
Performance Bonuses
Free Resume Writing
Hawkins Personnel Group is an Equal Opportunity Employer.
Work location: San Antonio, TX