Customer Service Representative

San Antonio, TX
United States

Hawkins Personnel Group

1001 to 5000 employees

William P. Hawkins established Hawkins Associates, Inc. in San Antonio in 1977. His goal was to create and continually enhance a solid reputation based on superior service to clients coupled with commitment and respect for the companies Temporary Employees.

Bill Hawkins initially operated as a franchisee of an international staffing firm for 23 years within a defined geographic market area. In August of 2000 he formed Hawkins Personnel Group. This strategic move created geographical independence which allowed the company to expand offices, provide new services, respond on a local level in each market and upgrade technology.

In 2009 the corporate officers and directors were restructured to promote future growth into new areas of business. To further enhance its range of services Hawkins became WBE and HUB Certified. Hawkins Personnel Group continues to expand into new markets, providing new HR solutions to clientele and providing new benefits to retain qualified personnel.

Hawkins Personnel Group will be an innovative leader in providing excellence in human resources.Our core values:
◾Being driven by the quality of our people and the service delivered.

◾Ascribing to a work ethic that ensures tangible benefits to our clients.

◾Committing to respect, develop, and empower all of our employees to achieve individual and team excellence.

◾Engaging in ethical activities that demonstrate our responsibilities to our employees, clients, and communities

Company Info

Job description

Call Center Representative

Responsibilities:

  • Respond to customer phone inquiries in a prompt, courteous and concise manner

  • Provide callers with unbiased information to assist customers with application and eligibility requirements for CHIP, Medicaid and Social Security Benefits

  • Access, read, & interpret customer application and contents

  • Accurately perform all data entry functions to reflect customer activities/transactions

  • Answer customer questions & assists in problem resolution

  • Assist customers in the enrollment process of CHIP, Medicaid, Social Security or other benefits

  • Document all customer encounters in clear & concise logs

Requirements:

  • Ability to sit at your desk for at least 90% of your work day
  • Must be flexible to work MON-FRI between the hours of 8am- 6:30pm
  • Must consent to a background check
  • Required to type a minimum of 30 WPM or more
  • Cannot request time off during first 90 days
  • Available for overtime during peak season

Experience:

  • 6 moths call center experience
  • Strong customer service
  • Computer skills
  • Quick learner

Knowledge and Skills:

  • Must work well in team settings and have the ability to problem solve, negotiate, and multitask.
  • Organizational skills and verbal and written communication skills are a must.
  • High School Diploma/GED
  • Excellent interpersonal skills and integrity
  • Professional phone etiquette
  • Positive attitude
  • Ability to solve problems

Company Description

For over 40 years, Hawkins Personnel Group has been the premier staffing service in South Central Texas, providing temporary, temp to hire, and direct hire job opportunities.

At Hawkins, we know that our employees make the difference. We have the resources to put your skills to work and the systems to ensure that your capabilities fit the job. Whether you are entering or re-entering the workforce, between regular full-time positions, or just looking for extra income, Hawkins is dedicated to finding the right opportunity for you. If you want flexibility, top pay, a broad range of employment choices, and a diversified, rewarding career, call Hawkins. Our benefits include:
Weekly Payroll/Direct Deposit
Referral Bonuses
Access to Group Major Medical
Performance Bonuses
Free Resume Writing

Hawkins Personnel Group is an Equal Opportunity Employer.

Work location: San Antonio, TX

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