911 Customer Service Representative

Pay Rate: $13.73/hr
Shift: MUST BE FLEXIBLE for nights and weekends (Training will be Monday-Friday from 8:00-5:00)
Duration: ASAP-indefinite

Job Summary
Under general supervision, is responsible for answering 911 emergency calls and assisting citizens win obtaining emergency services. Work involves the operation of telephone equipment and computer terminals in the Police Department. Exercises no supervision.

Essential Job Functions
Answers the 911 universal emergency telephone number in the Police Department
Determines the nature of the emergency, enters necessary information into the computer system and routes the data to the Police Dispatchers.
Routes emergency telephone calls to the proper governmental agency
Assists Police Officers in obtaining services
Determines classification of service request and jurisdiction
Maintains a calm response to all emergency situation
Performs related duties and fulfills responsibilities as required.

Job Requirements
Graduation from High School or a GED Certificate
One year experience in public contact either in person or by telephone
applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony convictions, felony deferred adjudication, class A&B misdemeanor deferred adjudication, Class B Misdemeanor Convictions, an open arrest for any criminal offense (felony or misdemeanor), and family violence convictions.
Must obtain TCLOSE Telecommunicator Certification within one (1) year of employment.
Must obtain TCIC/NCIC, full Access Certification within six (6) months of employment
Must pass criminal justice information systems (CJIS) background and maintain CJIS eligibility.
Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.

Preferred Requirements
One (1) year experience as an Emergency Services Dispatcher and/or 911 Call Taker, or one (1) year of experience in a high call volume contact center
Ability to type 35 WPM

Knowledge, Skills, and Abilities
Knowledge of basic telephone techniques and public relations
Ability to learn applicable rules and regulations
Ability to hear clearly
Ability to input and retrieve data from computers
Ability to assist irate citizens with tactfulness
Ability to work long hours of directed concentration

Physical Requirements
Physical requirements include occasional lifting/carrying of 5 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. subject to sitting, standing, reaching and walking to perform the essential functions. Working conditions are primary inside an office environment.

Company Description

Our mission is to change lives; both ours and the lives of the people we encounter. It is this commitment to changing lives that is the driving force behind everything we do in our work and our personal lives. We are motivated by our effectiveness in helping others, and we believe that successful relationships are built on trust.

Tri-Starr Personnel provides innovative and strategic staffing solutions by recruiting talented job seekers and connecting them with reputable employers in leading employment industries. Our core purpose is to assist employers and job seekers in reaching professional and personal goals while creating opportunities and fostering the growth of the individual.

The Tri-Starr Group is an equal opportunity employer. We are committed to recruiting, employing, training, promoting, and developing individuals without discrimination because of race, color, religion, gender status, sex, national origin, citizenship, disability, genetic information, veteran status, sexual orientation, age, or any other protected status.

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Work location: San Antonio, TX