Customer Service Representative

San Diego, CA
United States

Mossy Toyota

51 to 200 employees

Company Info

Job description

Internet Coordinator/Customer Service Representative

Due to recent growth and expected expansion, Mossy Toyota is adding to the Client Care Department! Our dealership is looking to hire experienced Internet Coordinators/Customer Service Representatives. We have an exceptional sales force in need of assistance from a talented customer service staff who will be responsible for setting appointments and driving traffic to the dealership. This is a great opportunity to break into an exciting and lucrative career in the automotive industry! If you have prior customer service experience, have worked as a call center agent, telemarketer or have previously worked setting customer appointments, here's your chance to join an amazing team!

Position requires flexibility including the ability to work nights, weekends and holidays.

Compensation:

  • Base pay plus commission

Benefits:

  • Medical, Dental and Vision after 90 days

JOB REQUIREMENTS

Tasks and Responsibilities

  • Make outbound calls daily/able to sit for long periods at a time.

  • Execute an inbound and outbound phone script to build rapport and set sales appointments.

  • Input/maintain information captured during phone calls into the CRM(customer relation management) software.

  • Keeping track of your daily calls, emails and appointments.

  • Obtaining minimum call metrics and other KPIs (Key Performance Indicators).

  • Handle and provide rebuttals to customer objections.

  • Organize workflow to meet department time-frames.

  • Direct sales questions to sales management.

  • Communicate and coordinate with internal departments.

Education and Experience

  • Prior sales and call center experience a plus.

  • Car dealership experience a plus.

  • Knowledge of basic computer functions & typing.

  • Knowledge of customer service principles and practices.

Equal Employment Opportunity

We are an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Company Description

At Mossy Toyota, we are part of the Mossy Automotive Group of family-owned and -operated dealerships that's been serving the San Diego community since 1921. Our wealth of experience and commitment to the Toyota brand have allowed us to provide countless San Diego drivers with outstanding vehicles at incredible prices, and we give our customers the type of car-buying and -servicing experiences they desire.

Work location: San Diego, CA

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