Field Service Tech I

POSITION SUMMARY: A Field Service Technician (FST) is primarily responsible for the installation, operation, repair, removal, and maintenance of company tools and other oilfield equipment.

•Field Service Technician I – This is the entry level field position within the various product lines. This position requires all 3 steps of one product line to be successfully completed to promote to a level II.
•Field Service Technician II – This position requires all 3 steps of two product line to be successfully completed to promote into a level III position to learn an additional product line.
•Field Service Technician III – This position requires all 3 steps of 3 product lines to be successfully completed to promote into a level IV position to learn an additional product line.
•Field Service Technician IV – This position requires all 3 steps of 3 or more product lines to be successfully completed and learning an additional product line.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
•Abides by all Oil States Energy Services, LLC Safety and Operational Policies and Procedures, and abide by all DOT requirements. Must understand and comply with all safety rules and company policies.
•Must abide by all Customer Safety policies and procedures while on customers job site.
•Installs, repairs, removes and maintains various company tools and equipment, and exhibit proficiency within a six month period.
•Drives and operates mobile crane truck, pickup and trailer to deliver tools over state lines up to 70% of the time depending on district location, and exhibit proficiency within a six month period
•Drives company vehicle on a daily basis in a safe manner, observing all company and government regulations, between each district and off site locations at scheduled time.
•Regularly inspects company equipment for preventative maintenance purposes. Assures proper operation, maintenance, applications and document repairs and/or damages of company equipment in a timely manner.
•Completes all paperwork on a daily basis in a timely manner as required by company and supervisor, including preparation and timely submission of accurate and thorough completion of job reports, driving logs, trip reports and call sheets.
•Performs maintenance and reports on all company vehicles, and/or company owned and rental equipment.
•May oversee job site services and provide direction to onsite labor when needed.
•Assists in job action planning with customer on location.
•Ensures proper delivery of product.
•Assists in the shop and make deliveries when available.
•Assists in pre-job safety meetings to include review of job safety analysis (JSA) process.
•Maintains open lines of communication with District Manager and Operations District before, during and after job completion. Ensures management is appropriately informed of area activities and attends meetings as required.
•Maintains open lines of communication with various customers regarding job updates, problems, tool procedures, and hazards on job site locations.
•Learn SOP’s and work instructions per respective product line.
•Learn hand signals for job site (crane operation and vehicles).
•Performs other duties as assigned.

SPECIALIZED DUTIES BY PRODUCT LINE
Wireline
Step One (6 months minimum):

• Clean, paint and perform preventative maintenance on pressure control equipment to include flanges, wireline valves, pump-in subs, tool trap, riser, grease head and grease injection systems in the shop.
• Learn and assist in hydrostatic testing of the equipment.
• Learn and assist with open and/or cased hole 5k & 10K pressure control equipment at or on the wellhead.
• Learn the operation procedures, processes and materials used by the various service companies on location.
• Learn to communicate with service company and oil company personnel.
• Make deliveries to well site and ensure ticket is signed.

Step Two (6 months minimum):

• Complete Well Pressure Control Program.
• Operates open hole and/or cased hole 5K and 10K pressure control equipment at or on the wellhead.
• Learn 15K pressure control
• Direct communication with managers, Service Company and Oil Company personnel to ensure zero problems with jobs.
• Ensures all required field documents are completed and signed.
• Training and mentoring.

Step Three (18 months minimum):

• Operates open hole and/or cased hole 5k, 10k and 15k pressure control equipment at or on the wellhead without supervision.
• Learn to operate open and/or cased hole 20k pressure control equipment at or on the wellhead when available in district.
• Must have expert knowledge of the wireline operations and be able to troubleshoot, such as repairing a stranded cable.

Isolation

Step One (6 months minimum):

• Learn to operate man basket at job site locations.
• Learn proper positioning of equipment such as a crane truck on job site (spotting).
• Administrative duties in regard to DOT logs, trip reports, call sheets, etc.
• Learn to inspect all equipment and units assigned.
• Learn testing, greasing, gauging and maintaining tools and valves assigned.
• Learn flange sizes, bolt sizes and ring gaskets.
• Learn proper storage of all tools, flanges ensuring all is secured properly.
• Learn calculations, measurements.
• Learn proper maintenance of assigned tools and vehicles.

Step Two (6 months minimum):

• Properly complete a service order/field ticket.
• Learn Field Service Inspection Manual.
• Operate a crane and obtain the NCCO certification.
• Learn procedures for a screen-out environment.
• Learn operations of hydraulic accumulator.
• Learn calculations for hydraulic force.
• Direct and oversee less experienced team member.
• Assist in training and mentoring FST’s in step one or two.
• Conduct on-site safety meetings.
• Direct communication with managers, Service Company and Company Man and to ensure zero problems with jobs.
• Learn the functions of the other service companies at jobsite as they use our tool.
• Accurately complete all required documentation.

Step Three (18 months minimum):

• Must be able to complete a job order sheet per the customer job request
• Must be able to analyze, run and manage all aspects of a job.to include troubleshooting complex jobs.
• Knowledge and ability to identify multiple applications through the isolation tool.
• Proficient in tubing wellhead isolation, casing wellhead isolation, stage frac tool, coil tubing frac head and plug valve.
• Must have working Knowledge of Engineer’s Handbook.
• Proficiently run up 20,000 lb wellhead isolation tool.
• Proficient in spacing and measuring dual sized applications.
• Complete isolation valve sign-off sheet.
• Audit DOT logs, trip reports, call sheets etc. of technicians assigned to job.
• Inspection of all equipment and units assigned.
• Proper maintenance of assigned tools and vehicles.
• Direct and oversee less experienced team members.
• Accurately complete all required documentation.
• Training and mentor FST’s in step one and two.
• High job proficiency.

Thru Tubing

Step One (6 months minimum):

• Learn operations of open and closed 5k pressure control equipment at or on the wellhead.
• Learn and successfully figure downhole calculations to include Hydrostatic pressures and buoyancy.
• Learn coil tubing operations.
• Learn and successfully read weight indicators.
• Basic knowledge of downhole tools (back pressure valves, disconnects, fishing tools & motors) and ability to rebuild if necessary.
• Complete basic paperwork which includes Field ticket, O.D. and I.D sheets, daily logs, motor tracking sheets and hot shot paperwork.
• Inventory tools on location and track which tool is being used in wellbore on a daily basis
• Learn different tool applications.
• Direct communication with managers, Service Company and Company personnel to provide well site updates as required.

Step Two (6 months minimum):

• Learn operations of open and closed 5k – 15K pressure control equipment at or on the wellhead.
• Knowledge of Coil Tubing operations and learn various workover rig applications to include pipe tally & swivel.
• Evaluate well environment to determine the need and use of equipment required to effectively and efficiently perform job.
• Supervise and provide technical support to the crew and client at the well site.
• Provide instruction on proper procedures to perform thru tubing operations.
• Assist in training and mentoring of FST’s in step one and two.
• Continually be aware of new tools and applications in the industry to enhance our services.

Step Three (18 months minimum):

• Must have expert knowledge of the downhole operation and be able to do complex downhole calculations.
• Provide complex written detailed procedures to meet customer’s needs.
• Assist and act in the Manager’s role as needed.
• Capable of handling hazardous well control blown out situations.
• Perform jobs on coil tubing, snubbing and rig operations.
• Training and mentoring FST’s in step one and two.
• Perform “lunch and learns” with clients and team members on product line.
• Continues to expand and apply application knowledge and expertise to include applications of increasing complexity and/or risk in Wellbore Intervention and/or other product groups.
• Knowledgeable of the various procedures, materials and options used by the various completion companies that would impact our processes.

Production Services

Step One (6 months minimum):

• Learn functions and mechanic of the equipment used in the multiple services provided in Production Services to include weco iron, lo-torq valves, gate valves, sand knockouts, debris-catchers, manual chokes, hydraulic chokes, frac support equipment, high pressure pumps and BOP’s as specific to service provided to customer.
• Learn SOP processes and work instructions for the multiple services provided in the Production Services Product Line per specific district.
• Learn how to operate overhead crane, forklift and necessary hand tools.
• Complete third party Well Control program.

Step Two (6 months minimum):

• Operate the equipment used in the multiple services provided in Production Services to include weco iron, lo-torq valves, gate valves, sand knockouts, debris-catchers and manual chokes, hydraulic chokes, frac support equipment, high pressure pumps and BOP’s as specific to service provided to customer with minimal supervision.
• May assist in the operation of other types of production service equipment.
• Ability to troubleshoot and repair equipment in the field.
• Must have certifications to operate overhead cranes, forklifts and other necessary equipment.
• Must be able to communicate with managers, Service Company, third party monitors and company personnel on location.
• Must be proficient with the various tech-fact books.
• Must be computer proficient.
• Learn the operation procedures, processes and materials used by the various service companies on location.

Step Three (18 months minimum):

• Operate the equipment used in the multiple services provided in Production Services to include weco iron, lo-torque valves, gate valves, sand knockouts, debris-catchers and manual chokes, hydraulic chokes, frac support equipment, high pressure pumps and BOP’s as specific to service provided to customer without supervision.
• Training and mentoring FST’s in step one and two.
• Must be able to perform field calculations for specific service provided.
• Trouble shoot field issues and make decisions independently.
• Proficient to handle blowout environment.
• Direct communication with managers, Service Company, third party monitors and Company personnel on job progress, operations, etc…
• Responsible for all field documentation including field ticket signatures.
• Knowledgeable of the operation procedures, processes and materials used by the various service companies on location.

Ball Launch

Step One (6 months minimum):

• Learn to operate man basket at job site locations.
• Learn proper positioning of equipment such as a crane truck on job site (spotting).
• Administrative duties in regard to DOT logs, trip reports, call sheets, etc.
• Learn to inspect all equipment and units assigned.
• Learn testing, greasing, gauging and maintaining Ball Launcher, ball drop valves, power packs to include internal parts (i.e. rails, pucks, follower, etc).
• Learn flange sizes, bolt sizes and ring gaskets.
• Learn proper storage of all tools, flanges ensuring all is secured properly.
• Learn calibrations (calipers, etc.).
• Learn flow back process.
• Learn hydraulic choke equipment.
• Learn and successfully performs rigging-up process of unit or related equipment.

Step Two (6 months minimum):

• Properly complete a service order/field ticket.
• Ability to read and understand calibration (calipers, etc.).
• Perform flow back process.
• Operation and knowledge of hydraulic choke equipment.
• Perform greasing, gauging and maintaining Ball Launcher, ball drop valves, power packs to include internal parts (i.e. rails, pucks, follower, etc.).
• Performs rigging-up process of unit or related equipment.
• Runs the unit or related equipment.
• Accurately complete required paperwork.
• Assist in training and mentoring FST’s in step one and two.
• Conduct on-site safety meetings.
• Direct communication with managers, Service Company and Company Man and to ensure zero problems with jobs.
• Learn the various procedures, materials and options used by the various downhole completion companies.

Step Three (18 months minimum):

• Analyzes various technical duties associated with hydraulic choke equipment to achieve maximum efficiency.
• Run complex jobs that require multiple ball sizes, biodegradable balls, multiple valve set ups, etc.
• Communicate with engineering and development support.
• Provide expertise to troubleshoot downhole issues when ball and sleeve application is used.
• Ability to read and understand calibration (calipers, etc.).
• Analyzing technical duties associated with running hydraulic choke equipment.
• Oversee team members performing testing, tuning and adjusting equipment to obtain optimum operating performance.
• Must be able to complete a job order sheet per the customer job request.
• Perform flow back process.
• Perform testing, tuning and adjusting equipment.
• Performs rigging-up process of unit or related equipment.
• Analyzes various technical duties associated with hydraulic choke equipment to achieve maximum efficiency.
• Audit and complete all required paperwork of FST’s in step one and two assigned to the job.
• Assist in training and mentoring of FST’s in step one and two.
• Recommendations for performance and quality improvements to improve efficiencies.

Frac Stacks and Rentals

Step One (6 months minimum):

• Learn and assist with the installation and removal of frac stacks, hydraulic chokes, zipper manifold, BOP, sand knockout, flow back manifold, plug catcher, etc…within 12 months.
• Knowledge of hand tools to include hydraulic torque wrenches.
• Learn and possess the knowledge regarding valve turns.

Step Two (6 months minimum):

• Ability to install operate and remove frac stacks, hydraulic chokes, zipper manifold, BOP, sand knockout, flow back manifold, plug catcher, etc.. with limited supervision.
• Troubleshoot and field repair of frac stacks, hydraulic chokes, zipper manifold, BOP, sand knockout, flow back manifold, plug catcher, etc..
• Knowledge and ability to backseat a gate valve.
• Performing monitoring duties.
• Assist with Calculation of flow rates and formulas.
• Assist with performance of flow back operations.
• Assist with training and mentoring FST’s in step one and two.
• Complete Field ticket and obtain customer signature.
• Direct communication with managers, Service Company and Company personnel on job progress, operations, etc.…

Step Three (18 months minimum):

• Ability to install operate and remove frac stacks, hydraulic chokes, zipper manifold, BOP, sand knockout, flow back manifold, plug catcher, etc.. without supervision.
• Training and mentoring FST’s in step one and two.
• Calculate flow rates and formulas.
• Perform flow back operations.
• Trouble shoot field issues and make decisions independently.
• Knowledge and ability to design a flow back plan.
• Proficient to handle blowout environment.
• Complete third party Well Control program.

KNOWLEDGE, SKILLS AND ABILITIES:
•Must have excellent verbal and written communication skills in English.
•Must be proficient with a computer/laptop.
•Ability to work and drive in all weather conditions.
•Ability to travel to other facilities, if required.
•Ability to think quickly in emergency type of situations on job site locations.
•Ability to operate hand tools.
•Basic math and algebra skills.
•Must have mechanical abilities.
•Working knowledge of Microsoft Office software.
•Familiar with a variety of the field's concepts, practices, and procedures.
•Ability to read and interpret documents, such as safety rules, operating, and maintenance instructions, and procedure manuals.
•Ability to deal with problems involving several concrete variables in standardized situations.
•Familiar with tools and equipment utilized by company, preferred.

QUALIFICATION REQUIREMENTS:
•High School Diploma or General Education Degree (GED).
•Must be able to travel for extensive amount of days and be on call 24/7.
•Must maintain a safe driving record as prescribed by company policy.
•Must successfully pass pre- and post-employment drug and alcohol tests per company policy.

CERTIFICATION & LICENSES
•Valid class A CDL driver’s license or ability to obtain a class A CDL with airbrake endorsement within 3-6 months of employment per product line requirements.
•Upon receiving a class A CDL license, must maintain and carry a current D.O.T. medical card at all times.

PHYSICAL REQUIREMENTS
•Must be able to frequently lift and move materials up to 95 pounds.
•Requires pushing and pulling up to 140 pounds of force, bending, standing, kneeling, carrying, sitting, climbing for extended periods of time each day.
•Requires appropriate PPE to be worn; safety glasses, steel toe boots, ear plugs etc.…
•Requires exposure to moderate noise levels.
•Exposure to warm, hot and cold temperatures.

COMPETENCIES
To perform the job successfully, an individual should demonstrate the following:
•Safety & Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
•Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
•Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
•Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; respond well to questions.
•Written Communication: Writes clearly and informatively.
•Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.
•Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
•Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
•Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Company Description

Oil States Energy Services (OSES) is a leader in providing integrated rental solutions and services to the global oil and gas industry. With support and service equipment used during the production, completion and workover phases, we serve clients throughout the life cycle of the well. We combine top-of-the-line equipment with top-notch people in 60 locations near key resource plays in North America, South America, Canada and Mexico to deliver safe, efficient and cost-effective hydrocarbon extraction solutions.

Work location: Oklahoma City, OK