Field Service Professional

As a Field Service Professional you will maintain a variety of light industrial equipment found in retail locations and manufacturing facilities, such as paint shakers, carpet carousels, checkout stand, blind cutting machines, shopping carts, and lifts. You must be a self-starter, eager to “hit the road" and derive great satisfaction in getting customer’s equipment up and running. Generally provide maintenance and repairs in various locations within a 1.5 hour radius of your home. The hours for this position are based on customers maintenance needs and will vary.

Responsibilities:

• Be customer-focused, strive to delight the customer
• Be available and accessible by phone and computer daily as required
• Maintain, trouble-shoot and service light industrial equipment both mechanically and electrically
• Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly
• Test each system after service/repair is complete to ensure the system is functioning properly
• Perform proper inspection of customer system to prevent future issues
• Explain each service and repair performed to customers
• Use sound judgment to deal with and eliminate safety related issues
• Provide detailed and clear service reports, turning them in daily
• Read mechanical, hydraulic, pneumatic and electrical schematics as required
• Use computer applications for word processing, modify excel spreadsheets, inventory control and reporting
• Provide daily reports and communicate regularly with store managers, District Managers and home office personnel
• Make phone calls and processing paperwork in accordance with CPES policies and procedures

Requirements for the Field Service Professional:

• Must have reliable transportation and valid Driver’s License with proof of insurance and good driving record
• Versatile equipment maintenance repair skill set
• PLC and Welding experience – Light welding beneficial
• Ability to adhere to OSHA regulations including, but not limited to fall protection, lock-out tag-out procedures
• 1-3 years wrench in hand experience (mechanical, engineering, electrical, copiers, or cable installation (Experience limited to only computer/IT repair and installation is not generally a fit for this role.)
• Must be able to read mechanical, hydraulic, pneumatic and electrical schematics as required
• Ability to sit, stand and drive for extended periods of time. Lift 80 lbs. Climb 15+ ft.
• Must reside within 15-20 miles of the target city
• Must have standard tools used in the craft, a computer and scanner with high-speed internet access
• Be a self-starter, driving customer satisfaction with a passion for equipment maintenance

Required Education:

• High School Diploma, GED, Technical or Trade School

WE OFFER: Medical, Dental, Vision, Health Savings Accounts, Short and Long Term Disability, Life Insurance, Paid Time Off, Employee Assistance Program, Direct Deposit, and 401K and excellent career growth opportunities.

EEO/AA/m/f/vets/disabled

Company Description

Compact Power Equipment Services is a nationwide service company specializing in the Light Construction, Light Industrial and Machine Tool markets, with the ability and expertise to service a large array of equipment. With over 250+ highly trained technicians throughout the United States and Canada, dedicated internal customer care personnel and a sophisticated parts management system, Compact Power Equipment Services is a leader in the service industry.

Work location: Silverdale, WA