Client Service Associate

The Client Service Associate joins a committed team of client service professionals aligned around creating an excellent client experience in all phases of the client relationship. The CSA is proficient on all aspects of the role, from the initial account applications, transfer and onboarding processes to handling ongoing client requests with personal care and preparing the client and the advisor for their meetings.
Depending on skill set and interest, the CSA may also be involved in some portfolio accounting functions.

This role can provide a path to future responsibility or continue in a Client Service capacity.

Duties and Responsibilities:

• Prepare the client’s new account paperwork and transfer forms for signature and follow up with the custodian, Charles Schwab, to completion
• Track transfers to keep clients and advisors notified
• Assist clients with requests, including account contributions and withdrawals
• Schedule client meetings and prepare reports for the client and our advisors
• Assist the advisors with requests on behalf of the client
• Maintain records and record actions in our CRM

Qualifications and skill requirements:

• A minimum of 2 years of experience in a client service role with an established RIA, Money Manager, Broker Dealer, or Bank.
• Familiarity with onboarding processes, including paperwork, transfers, reconciliation of accounts and forms associated with financial services. Schwab experience is a plus.
• Technological proficiency: Excel, Word, and Powerpoint; familiarity with Investment processes.
• Tamarac AdvisorView, PortfolioCenter, Junxure and SalesForce CRM are a plus.
• Familiar with and comfortable in a fast paced environment.
• Maintain a professional and caring demeanor and contribute to a collaborative work climate. Strive for mastery over all the duties and responsibilities the role, including technology and various tools.
• Seek to improve the methods, process, and systems for the role with an eye toward delivering client value and company ROI.

Salary and Benefits:

• Compensation commensurate with experience.
• We currently offer a complete Benefits package including Medical, Dental, Vision and 401(k) plan with match.

Company Description

Opes Advisors is an innovative wealth management and mortgage banking firm dedicated to helping clients make effective choices that support their financial goals today and into retirement. We are a strong and committed team of professionals, all aligned around helping clients grow and preserve their wealth. If you are passionate about helping clients achieve their financial objectives and would like to be a part of a growing firm, this role could be the right one for you.

Opes Advisors is a financial advisory services firm with:
- $3 billion+ annual mortgage volume
- $325 million assets under management (AUM)
- 42 local branches serving Northern CA and OR
- Over 400 employees and growing

Work location: Cupertino, CA