You can make a difference as a Care Consultant/ Helpline Counselor in our Contact Center. Contact Center Care Consultants provide guidance and support to individuals who reach out to the nationwide 24/7 Helpline. Solution Focused Brief Therapy (SFBT) is utilized during interactions with callers who have Alzheimer’s disease related questions or situations by providing guidance, problem-solving regarding difficult behaviors, decision-making support, crisis assistance, direction during transitions and connections to local services.
This position is US-remote based and will include weekend hours, schedules may be non-traditional hours. The training start date will be April 1, 2024. If you are interested in this position, please submit your application for review by March 7th, 2024.
Responsibilities
Essential functions and responsibilities include, but are not limited to:
Qualifications:
Knowledge, Skills and Abilities:
Job Title: Care Consultant/Helpline Counselor - Home Office
Location: U.S. Remote-based or Chicago, IL
Full time: based on a 37.5 hours a week
Grade: 505, estimated hourly pay $25-$29
Reports To: Team Lead
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to find out more about who we are and why we've been recognized as a Best Place to Work the last twelve years in a row.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week) will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.
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Work location: Chicago, IL