Customer Service -Inside Sales

Arlington Heights, IL
United States

Prima Power North America

51 to 200 employees

Prima Power is a leading specialist in machines and systems for sheet metal working. Our offering in this field is one of the widest and covers all applications: laser processing, punching, shearing, bending, automation.

Our manufacturing facilities are in Italy, Finland, USA and China, from which we deliver machines and systems all over the world. Our sales and service network is active in over 70 countries, with direct presence or through a network of specialized dealers. At present our installed base counts more than 10,000 systems

We are among main world players in the 2D laser segment with a wide range of top performance and highly efficient machines used in a multitude of fields all around the globe.

Services are an important part of Prima Power activities and are meant to give a professional, dedicated and effective support to each of our customers all over the world.

Prima Power is the Machinery Division of Prima Industrie Group, listed on Milan’s Stock Exchange.

Company Info

Job description

SUMMARY

Performs a wide variety of non-routine and unique customer service inquiries on machine spare parts and consumables requiring minimal guidance and direction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Follows up on sensitive and complicated customer service calls requiring tact and ability to research and resolve concerns in a timely status, typically within one day.

Develops purchase orders for installs, investigates back order issues and resolves satisfactorily for customers.

Provides internal and external training on methodology to research part numbers.

Talks with customers by phone or in person and receives orders for installation, turn on, or change in service of machine equipment. Ensures that all install material is included with machines.

Performs a variety of order entries concerning sales orders.

Issues return authorizations and does follow up calls concerning customer service concerns.

Will provide after hours phone support on a monthly basis.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Some college level related training is helpful; 5 or more years experience in customer service related experience and/or training; or equivalent combination of education and experience. Good computer skills in word, excel, etc. Requires outstanding interpersonal skills in handling stressful and varied customer service concerns in a professional manner. Knowledge of basic machinery operation and ability to read schematics is required.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to communicate and understand varied customer inquiries and resolve with other departments.

Present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Company Description

Prima Power is a leading specialist in machines and systems for sheet metal working. Our offering in this field is one of the widest and covers all applications: laser processing, punching, shearing, bending, automation.

Our manufacturing facilities are in Italy, Finland, USA and China, from which we deliver machines and systems all over the world. Our sales and service network is active in over 70 countries, with direct presence or through a network of specialized dealers. At present our installed base counts more than 10,000 systems.

We are constantly looking for smart, skilled and strongly motivated individuals, who are willing to work in a complex and fascinating high tech field. Prima Power offers a competitive benefit program as well as a rounded work life balance

Work location: Arlington Heights, IL

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