Customer Service Positions- Full paid training

Columbus, OH
United States

Excel Management Group

51 to 200 employees

We have the honor of collaborating with Fortune 500 companies on local and regional marketing campaigns. Like a fine suit, every service offered to Excel Management Groups clients are finely tailored based on specific products and targets.

Company Philosophy:
There are many different ways to grab attention, whether it be through the use of signage, demonstrations, displays or even live presentation/representation. All of these forms have their own significant value and can be utilized to target specific markets. These concepts have become increasingly important to every retailer and the clients that do business in their stores.
What we do:
Marketing is the process of captivating the consumer’s attention to a specific brand or product inside of a retail environment. Excel Management Group takes a personal approach to marketing. We speak to customers face to face versus over the phone or internet.

Our Mission:
WE dedicate all of our resources to bringing out the best in human potential while fostering solid relationships with our team members, customers and clients. Our mission revolves around generating client, company and customer solutions that improve life for everyone. We stand out from our competition because we create a distinctive synergy between all parties. This approach results in value added, unique, marketing strategies for our customers.

Company Info

Job description

Customer Service Positions- Full paid training

Excel Management is hiring for full time Entry Level Sales, Marketing, and Customer Service representatives. Our Customer Service positions are face to face with our clients (we are NOT a call center nor do we do DOOR TO DOOR or BUSINESS TO BUSINESS sales). Customer service in person is by far much more effective and the clients LOVE IT!

Management and growth is our main focus, as customer service is a tool for growth.

Tasks and Responsibilities of a Customer Service Representative

- Interact with customers daily to inform of client products and services

- Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.

- Ensure and provide quality service to external customers.

- Answer all customer inquiries in a timely and professional manner.

- Process orders and data entry with high level accuracy.

- Take initiative and resolve and escalations or complaints.

- Maintain a positive representation of the company and associated brands at all times.

- Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position

- Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.

- Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.

- Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training

Excel Management cross-trains all employees within leadership development which includes:

- Interviewing

- Sales and marketing training fundamentals

- Team building and mentoring

- Entry level marketing and sales consulting

Benefits & Our Culture

The management & marketing team at Excel Management offers an environment where our employee’s ideas are not only heard but implemented. We offer a team based and structured environment, however employees are expected to be self-disciplined in managing their own time and work schedule.

· Fun, team building environment

· Travel Opportunities

· Leadership workshops& development

· Financial management, business management, time management

· Philanthropy events – a chance to give back to the community

· Recognition for top performers

· Advancement to management based on performance

Requirements

Job Requirements

· Positive Attitude

· Excellent Communication Skills

· Ability to Multi-Task

· Enjoys working in Fast-Paced environment

· Reliable

· Motivated

· Leadership Qualities

· Professional Appearance

· High School Diploma or GED

· All qualified applicants will be required to submit to a criminal background check


What we offer:

· Paid Training

· Salary/Hourly & bonuses

· Plenty of room for advancement

· Fast paced & Exciting working environment

· Travel opportunities

Our focus is the development of our future managers so they can expand our company as well as reach their full potential in work and LIFE.

Company Description

Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our team's growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. Excel Management Group values teamwork within our agency and strives for good partnerships across all platforms.

Work location: Columbus, OH

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