A-Line Staffing is currently looking for an experienced Customer Service representative to fill our Customer Care position in Mount Prospect, IL . This is a full-time position with a competitive salary and benefit opportunities. Below you will find a list of details regarding the job requirements. If interested please contact Tomeko Henderson, at (412) 823-2500 or thenderson@alinestaffing.com
Job
- Customer Service rep. who will collects and reviews all patient insurance benefit information
- Customer service rep. who will completes and submits all necessary insurance forms and electronic claims to process the claims in a timely manner as required by all third party payors.
- Customer service rep. who will research and resolves any electronic claim denials.
- Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
- Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers.
- Reports any reimbursement trends/delays to supervisor (e.g. billing denials, claim denials, pricing errors, payments, etc.).
Requirements:
- Excellent Customer Service Skills
- High Volume Call Center
- Pharmacy background
- Ability to proficiently use Microsoft Excel, Outlook and Word. Is developing professional expertise; applies company policies and procedures to resolve a variety of issues.
Pay:
$13 per hour
Hours:
Must be available between 7 am and 7:30 pm
This job will include scheduled weekend hours on both Saturday and Sunday.
Job Snapshot
Base Pay: $13
Employment Type: Full-time
Job Type: Customer Service Representative
Education: High school or equivalent
Experience: 1 year
Industry: Pharmaceutical
Tomeko Henderson
A-Line Staffing
Staffing Manger
412.823.2500
thenderson@alinestaffing.com
Keywords: customer service, claims, collections, prior authorizations, customer service rep, pharmacy technician
Company Description
A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries.
Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day.
Work location: Mount Prospect, IL