Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.
Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
When you become part of our team, you join 130,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!
Description
Things you'll do as a REP:
The Service and Support Representative role will work with software, geared around the cell phone industry. This role is responsible for delivering and continually improving care experiences for cell phone customers. The person selected to work in this role will work with customers to resolve technical issues, billing inquiries, and surveys, while providing world-class customer service. They will also have the opportunity to partner with members of the engineering, product management, customer support and marketing teams.
Come join the financial software online Team as a Support Representative.
Responsibilities:
We need strong ability to root cause, utilize multiple systems, deescalate customers, and provide a resolution / solution to the customers concern.
Skills/ Requirements
To be successful one should possess the following: ·
Skill in providing an exceptional customer experience. · Skill in verbal and written communication to analyze, interpret and address customer needs. · Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred. · Ability to work in a time critical environment. · Ability to be flexible and quickly adapt to changing business needs and processes. · Ability and willingness to provide pre-sales support. · Ability to promote and sell products or services. · Able to speak with customers in a calm, enthusiastic and friendly tone of voice. · High school diploma or equivalent education or experience may be substituted
EEO/Vet/Disabled
Work location: Phoenix, AZ