Tech Savy Customer Service

San Antonio, TX
United States

Disability Services of the Southwest

501 to 1000 employees

Company Info

  • Nonprofit Organization
  • San Antonio, TX
  • Non-Profit
  • $25 to $50 million (USD) per year
  • www.dsswtx.org

Job description

Disability Services of the Southwest is seeking a Tech Savvy Customer Service to help support our growing corporate office.

We work hard to make sure our clients are receiving the highest quality of care and we strive to be the bridge that empowers their independence.

Our employees are the key to accomplishing this mission. When you join the DSSW family, you join a team of compassionate and dedicated staff who know that they are making a difference in the lives of the clients we serve.

Essential Tasks: 

  • Conduct new employee technical orientations for local and remote new hires.  

  • Help new users get set-up in the system (i.e. create their log-in, set-up email signatures, connect to the appropriate printers).

  • Maintain all inventory/tracking spreadsheets. Asset tag, log and track all new mobile equipment: cell phones, laptops, tablets and update online web portals as needed.

  • Learn and manage our VoIP portal.  

  • Assist in evaluating mobile equipment when returned from employees and keep up to date all hand receipts for mobile equipment.

  • Assist with equipment data collection, recycling, and organizing storage room.

  • Handle incoming calls/triage and direct employees to the appropriate resource.

  • Assist in the development of training for new employees.

  • Perform other duties as assigned.

Requirements:

  • High school diploma or GED required.

  • One to three years of experience in any type of office/clerical setting.

  • Savvy customer service and problem solving abilities.

  • Extreme patience and the ability to give clear directions.

  • Must be able to type at least 35 wpm and exhibit proficiency in MS products.

Apply online to become a part of our compassionate and dedicated team http://www.dsswtx.org or submit your resume directly to jobs@dsswtx.org

Company Description

Founded in 1993, Disability Services of the Southwest (DSSW) is one of the largest providers of support services to people with disabilities and the elderly in the State of Texas. Our services include personal attendant services, nursing and therapies, as well as assistance in home modifications, adaptive aids, job coaching and supported employment.

DSSW is licensed by the state to provide a wide range of services to persons with disabilities including Community Living Assistance and Support Services (CLASS), Consumer Directed Services (CDS), Deaf-Blind with Multiple Disabilties (DBMD), as well as private pay care for the elderly and people with disabilities.

DSSW's programs are designed to assist persons with disabilities in achieving the greatest degree of independence possible within their community. The evaluation process by a nurse and the interview process by a program director and your independent case manager assure that an individual's needs are identified so that they can be met by the services available in each program.

All programs are driven by consumer choice and a people first philosophy.

Work location: San Antonio, TX

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