Disability Services of the Southwest is seeking a Tech Savvy Customer Service to help support our growing corporate office.
We work hard to make sure our clients are receiving the highest quality of care and we strive to be the bridge that empowers their independence.
Our employees are the key to accomplishing this mission. When you join the DSSW family, you join a team of compassionate and dedicated staff who know that they are making a difference in the lives of the clients we serve.
Essential Tasks:
Conduct new employee technical orientations for local and remote new hires.
Help new users get set-up in the system (i.e. create their log-in, set-up email signatures, connect to the appropriate printers).
Maintain all inventory/tracking spreadsheets. Asset tag, log and track all new mobile equipment: cell phones, laptops, tablets and update online web portals as needed.
Learn and manage our VoIP portal.
Assist in evaluating mobile equipment when returned from employees and keep up to date all hand receipts for mobile equipment.
Assist with equipment data collection, recycling, and organizing storage room.
Handle incoming calls/triage and direct employees to the appropriate resource.
Assist in the development of training for new employees.
Perform other duties as assigned.
Requirements:
High school diploma or GED required.
One to three years of experience in any type of office/clerical setting.
Savvy customer service and problem solving abilities.
Extreme patience and the ability to give clear directions.
Must be able to type at least 35 wpm and exhibit proficiency in MS products.
Apply online to become a part of our compassionate and dedicated team http://www.dsswtx.org or submit your resume directly to jobs@dsswtx.org
Work location: San Antonio, TX