Creative- Retail Customer Service and Training

San Diego, CA
United States

Allegiance

51 to 200 employees

Company Info

Job description

You inspire creativity by sharing your knowledge with visitors — whether they’re first-timers or longtime loyal customers. As an Allegiance Creative, you’re the foundation of the company welcoming environment that invites individuals to share their ideas and learn how to bring their visions to life. Those who work alongside you are knowledgeable teammates just as eager to share their skills as they are to learn more. Nothing gives you a greater thrill than empowering a customer to create something wonderful.

Key Qualifications:

  • Passion for education and ability to train and instruct in a “hands-off” manner, letting users learn by doing.
  • Ability to teach small groups and coach multiple customers simultaneously.
  • Tenacity to work with team members until they truly become independent and able to create on their own.

Description:

As part of the Creative team, your main role at the company is that of instructor, whether guiding small groups to learn or helping individuals complete projects. You use your presentation skills to act as a facilitator, helping users get set up, get trained, and get going. But you're also an excellent listener, taking the time to understand what each client hopes to achieve or learn. By adjusting your teaching style to each user's individual skill level, you maximize his or her understanding and your own time. You recognize that purchasing a new product can sometimes help customers attain their goals. You spend much of your time leading scheduled training and support sessions, but you're still comfortable interacting with customers between those sessions. You're proud to enrich the lives of others - whether customers or team members - through teaching, in the way only an Allegiance Creative can.

Additional Requirements:

  • You’re comfortable selling as well as teaching, helping your team members out as needed.
  • You’re self-motivated and self-directed, and can adhere to a tightly structured customer training schedule.
  • You can be adept at recommending other in-office support options, such as business services.

Allegiance is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.

Company Description

Allegiance combines proven strategy with professional implementation with unique platforms for advertising to ensure our clients brands gain traction. Our outreach programs allow us to focus on precision and strive for perfection to ensure strong market growth. Our client representatives' goals are to build resilient relationships between clients and potential consumers, with a high return of investment.

Work location: San Diego, CA

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