Clinical Director

Clinical Director

 

POSITION SCOPE & SUMMARY:

 

The Clinical Director is responsible for all clinical operations and for providing leadership, direction and supervision to all clinical staff at our southern California multi-location specialty behavioral health programs for those suffering from alcohol and drug dependency and dual disorders. This role is responsible for ensuring quality treatment, patient satisfaction with the smooth and fiscally responsible operations of the clinical teams at the programs. This person is accountable for the overall quality of and delivery of clinical services to all patients in our programs.

Essential Functions

• Creates and maintains an environment that promotes high standards of patient-centered care through efficient clinical training/staffing leading to the best patient treatment, care and outcomes.
• Can lead and supervise individual, group, /or family treatment services to individuals with a drug and/or alcohol related addiction.
• Responsible to cover patient caseloads as needed.
• Participate in SAB, marketing and alumni events.
• Coordinates On-site visits with professionals.
• Develops and implements effective strategy to hire and retain high quality clinical staff; ensures staffing levels meet business and patient needs.
• Systematically evaluates training opportunities and develops training plans to enhance the knowledge base, development and growth of the clinical team.
• Demonstrates understanding of compliance with TJC and relevant federal/state laws and regulations.
• Maintains quality initiatives and measurements of key patient satisfaction and retention metrics, identifies potential issues and implements effective strategies/solutions resulting in optimal patient, provider and employee satisfaction.
• Collaborates with teams to optimize efficiency for a variety of service delivery initiatives throughout the program.
• Evaluates performance of clinical staff to maintain peak performance.
• Utilizes Key Performance Indicators to prioritize quality improvement efforts.
• Establishes operating processes that embrace team-based continuous improvement methodologies to achieve sustainable patient satisfaction and business results.

• Train and lead in accordance with The Joint Commission standards and excellent service and quality patient care.
• Responsible for ensuring the successful treatment planning and clinical documentation.
• Other duties as assigned

Ability to:

·         Effectively and succinctly communicate complex processed and recommendations to senior management and staff.

• Supervise and develop: plan, direct, coach, counsel, mentor, delegate, discipline, train, and evaluate.
• Excellent assessment skills, communication skills and ability to establish a therapeutic interpersonal relationship with patients and staff.
• Demonstrates the ability to assist with and respond to the needs of programs patients.
• Use tact, discretion, initiative and independent good judgment within established guidelines.
• Make decisions and meet deadlines with little direct supervision.
• Organize work, set priorities, meet critical deadlines and follow up on assignments delegated to others.
• Apply logical thinking to solve problems, accomplish tasks and understand, interpret and communicate policies, procedures and protocols.
• Establish and maintain effective working relationships with others.
• Understand, practice and enforce safety procedures and precautions.
• Maintain a high level of professionalism and confidentiality.
• Work periodic nights and weekends

MINIMUM QUALIFICATIONS:

·         Education – Bachelor’s Degree or equivalent from an accredited School; Masters’ Degree with appropriate area of specialization preferred.
Experience: Applicant must have 8+ years’ experience in addiction, substance abuse, psychology, mental health or social work. Candidate must have previous managerial/supervisory experience in addiction treatment. Years of progressively responsible work experience in health care or facilities or management for multi-site operations; at least two (2) of these in the specialty area of behavioral health or treatment programs (i.e. inpatient eating disorder or psychiatric settings, chemical or alcohol dependency).  At least one year in a supervisory capacity. Experience with medication assisted therapy, group and individual therapy.

• Current California  licensed and  in good standing with the relevant state regulators, TJC experience preferred.
• Skills:   Leadership by example; ability to act with a sense of urgency, ability to build and maintain high performing teams, organizational skills; strong written and verbal communication skills; and problem solving ability. Must interface effectively at all levels internally and externally, self-directed, commitment to professional standards, regulatory excellence/integrity, and personal development. 

OTHER KEY RESPONSIBILITIES:                                                                                                           

·         Performs ongoing job expectations in accordance with RiverMend Health’s strategies and operating guidelines.

·         Adheres and complies with all RiverMend policies/standards whether internal, regulatory, legal, etc.     

·         Maintains privacy of all company information and safeguards it confidentiality at all times.

PHYSICAL LIMITATIONS:                                                                                                                       

·         Physical Demands – While performing the essential functions of this job the employee is frequently required to sit, talk, hear, stand, walk, bend, stoop, kneel, climb, balance, crouch and crawl and to taste and smell; is occasionally required to lift and/or move up to 50 pounds; is occasionally required to maintain body balance while ascending or descending, and to maintain body equilibrium while bending at the waist or at the knees.    Must be able to work long or irregular hours, and must be capable of on-site response to all manner of emergencies arising at any hour of any day. 

  

COMPETENCIES:       

·         Leads using a style to build and maintain a high performance team. 

·         Uses compassionate and professional care in providing customer service.

·         Demonstrates attention to detail in completing assignments with minimal supervisory intervention

·         Uses active listening skills that are sensitive to individual and cultural communication differences

·         Acts and performs with sound job knowledge and problem solving skills

·         Responds to emergencies using proper judgment

·         Self identifies and pursues/supports continuous learning opportunities for self and others

OTHER:                      

·         The job expectations statements above are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills. 

·         RiverMend Health is an Equal Opportunity Employer.  The Company makes all selection and other employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic orientation, or any other characteristic protected by applicable law.  In addition, the Company provides reasonable accommodations for applicants or employees with physical or mental disabilities in accordance with applicable law(s).  If an accommodation is required to apply for employment, or to perform the essential responsibilities of a position you seek, please contact Human Resources so appropriate arrangements can be made.

Company Description

RIVERMEND HEALTH MISSION:
Through the delivery of world-class, specialty behavioral health treatment, research and education, RiverMend Health seeks to enhance the quality of life of those who seek our help, their loved ones and the communities in which they live.

Work location: Pacific Palisades, CA