We are a 17-year old company with locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road and Athens, Greece. We were named on the Inc 500/5000 list for 4 out of the last 5 years which recognizes the fastest growing, privately held businesses across the nation. We were also chosen as one of the 501 most influential MSPs in the world joining the MSP Mentor 501 list for 5 straight years. As part of our growth and expansion plans we recently acquired Lumia Holding Corp, a digital marketing agency that specializes in providing clients with a range of marketing services including web and app development.
Desktop Engineer provides technical support to a demanding and diverse range of customers from different industries. Individuals should have a technically strong, team-oriented approach to support Microsoft Software products, industry standard server hardware, 3rd party vendor software applications and Active Directory administration. Troubleshooting and communication skills must be excellent. Patience to work with customers real-time over the phone and through remote desktop tools is required. This is a full-time position with full benefits including Medical and 401K Match, plus we pay for your certifications related to your team role.
• Troubleshooting user and system problems over the phone and with remote control technologies
• Ability to work in a team environment
• Proactive technical support services through the use of automation.
• Involvement in strategic planning of clients’ use of IT.
• Accurate documentation of all activities conducted.
• Build upon and enhance Knowledgebase.
• The ability to manage, maintain, troubleshoot and support our client's networks, equipment, software and services
• Ability to learn quickly and adapt to changing requirements
REQUIREMENTS
• Bachelor’s degree in computer science or related field
• 2-3 years infrastructure support or related work
• Microsoft Desktop Operating Systems - Windows 7, Windows 8, Windows 10
• Experience with Microsoft Office Products
• Remote Desktop Services
• Installing and supporting network environments
• Ability to assess issues and provide timely resolution.
• Microsoft Certification
• Experience with RMM tools such as Kaseya and AutoTask (PSA)
• Experience Client side desktop and network support
• Excellent organization and customer service skills
• Excellent verbal and written communication skills
• Desire to be helpful in any situation
• Strong motivation, self-direction, commitment and integrity
• Ability to multi-task with solid analytical and problem-solving skills
• Ability to work independently and be in an on-call rotation.
PREFERRED
• Mac OSX Desktop Experience
• Proven deployments of desktops using imaging platform
• Lync 2010/2013 End User Support
• Sharepoint 2010/2013 End User Support
Full-Time/Part-Time: Full Time
Shift: Days
Location: Chicago, IL
• Fluency in English language required for consideration
• U.S. Citizenship, Permanent Resident or Green Card required for consideration
Work location: Chicago, IL