Service Desk Engineer

Chicago, IL
United States

Digerati Group

51 to 200 employees

Company Info

Job description

We are a 17-year old company with locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road and Athens, Greece. We were named on the Inc 500/5000 list for 4 out of the last 5 years which recognizes the fastest growing, privately held businesses across the nation. We were also chosen as one of the 501 most influential MSPs in the world joining the MSP Mentor 501 list for 5 straight years. As part of our growth and expansion plans we recently acquired Lumia Holding Corp, a digital marketing agency that specializes in providing clients with a range of marketing services including web and app development.

Desktop Engineer provides technical support to a demanding and diverse range of customers from different industries. Individuals should have a technically strong, team-oriented approach to support Microsoft Software products, industry standard server hardware, 3rd party vendor software applications and Active Directory administration. Troubleshooting and communication skills must be excellent. Patience to work with customers real-time over the phone and through remote desktop tools is required. This is a full-time position with full benefits including Medical and 401K Match, plus we pay for your certifications related to your team role.

• Troubleshooting user and system problems over the phone and with remote control technologies

• Ability to work in a team environment

• Proactive technical support services through the use of automation.

• Involvement in strategic planning of clients’ use of IT.

• Accurate documentation of all activities conducted.

• Build upon and enhance Knowledgebase.

• The ability to manage, maintain, troubleshoot and support our client's networks, equipment, software and services

• Ability to learn quickly and adapt to changing requirements

REQUIREMENTS

• Bachelor’s degree in computer science or related field

• 2-3 years infrastructure support or related work

• Microsoft Desktop Operating Systems - Windows 7, Windows 8, Windows 10

• Experience with Microsoft Office Products

• Remote Desktop Services

• Installing and supporting network environments

• Ability to assess issues and provide timely resolution.

• Microsoft Certification

• Experience with RMM tools such as Kaseya and AutoTask (PSA)

• Experience Client side desktop and network support

• Excellent organization and customer service skills

• Excellent verbal and written communication skills

• Desire to be helpful in any situation

• Strong motivation, self-direction, commitment and integrity

• Ability to multi-task with solid analytical and problem-solving skills

• Ability to work independently and be in an on-call rotation.

PREFERRED

• Mac OSX Desktop Experience

• Proven deployments of desktops using imaging platform

• Lync 2010/2013 End User Support

• Sharepoint 2010/2013 End User Support

Full-Time/Part-Time: Full Time

Shift: Days

Location: Chicago, IL

• Fluency in English language required for consideration

• U.S. Citizenship, Permanent Resident or Green Card required for consideration

Company Description

Digerati Group, www.digeratigroup.com, is a growing, innovative technology firm headquartered in downtown Chicago, with offices in Elmhurst, Illinois and two in Athens, Greece. We offer a wide range of products and services, including hardware, software, network management and design, all utilized to solve pressing problems & ensure our clients are getting the most out of their technology.

Recently, Digerati Group acquired Lumia, an 1871 startup marketing agency. Lumia focuses on web development and marketing. Lumia is the leading Shopify eCommerce provider in Chicago. Born nearly two decades ago, Digerati Group built a wealth of experience providing our customers with managed services, professional services, hardware, software, and a great deal more. We believe when you do what you love, success comes more easily.

Even when the economy went into a tailspin a few years back, our organization and, more importantly, our clients' organizations, continued to thrive. Today, Digerati Group is continuously growing and expanding, something very evident with the acquisition of the Lumia Agency. Digerati Group is also an Inc 5000 and MSP 501 company, and a proud partner of companies like Google, Microsoft, Facebook, Cisco, Meraki, HP, Barracuda, VMWare, Shopify, Amazon, Veeam, Spectorsoft, Datto, etc.

Aside from taking the technology industry by storm and creating a global presence in over 20 countries, what else is there to Digerati Group? We have an exciting culture led by an exciting leadership team. From participation in company-wide trips, to our headquarters that have state-of-the-art technology, a zen room, game room and more. We have Happy Hour every Friday at 4 pm, restaurants and food trucks all around us, an in-building gym that is free to all employees, and more. Full benefit packages are included. We have a 401K program with employer contribution. We will match our employees contributions up to 4%. All of our employees are offered complete medical and dental coverage. We are a group of diverse individuals who love what we do. We are group of individuals who are looking for talent that will help us do what we love - better.

Work location: Chicago, IL

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