Your Profile
We are looking for an experienced ICT Client Engineer with a passion for user needs and the desire to provide innovative and reliable IT solutions. You are proactive, flexible and service oriented. You possess excellent communication and organizational skills. You are accustomed to work in fast paced, complex environments, while interacting with diverse global teams in Switzerland, Japan, China, Korea and US. You know how to set priorities and maximize your time. In addition, you are able to solve problems autonomously and take responsibility for your work. You bring a Degree in Information Technology, Computer Science or equivalent and have min. 3 years’ experience in IT Operations and Infrastructure management.
Your Role
After a training period in Switzerland, your role is to ensure IT business continuity and support for end users located in the US and assigned productive systems and services in our company, with specific focus on Service Desk, Application Operations and local Infrastructure Operations, applying IT best practices and monitoring systems availability using given service monitoring methodologies.
Your Responsibilities
Provide 1st and 2nd level support for end users in the US (Chicago, LA and Bay Area) and Switzerland
Responsible for IT operations (Install, Move, Add and Change) and monitoring of needed IT tools (i.e. PC, Laptop, VPN, peripheral devices etc.)
Guarantee the proper monitoring during business hours of the business critical systems of Sensirion, using our IT ticketing and monitoring tools
Manage problem-solving tasks and assure proper escalations to management and proper involvement of suppliers to solve issues when needed
Guarantee high quality physical intervention to promptly solve field issues blocking the daily business of the employees
Update documentation systems, documenting all user related information
Close collaboration with Sensirion Global IT Services
Operationally manage the IT Inventory
Support/Lead assigned IT Operations and Infrastructure projects
Maintain, research, and establish best practice for infrastructure
Your Qualification and Skills
Degree in Information technology
Good knowledge of client and network (Windows 7 / 10, Office 2010 / 2016, print management, Active Directory, Exchange, DHCP/DNS, WLAN)
Fluent in German a plus
Work location: Chicago, IL