Engineer - IT

Chicago, IL
United States

Sensirion

501 to 1000 employees

Sensirion stands for high technology, innovative spirit and outstanding excellence. The company is the leading manufacturer of high-quality sensors and sensor solutions for the measurement and control of humidity and gas and liquid flows. Founded in 1998 as a spin-off from the Swiss Federal Institute of Technology (ETH) Zurich, the company is based in Staefa near Zurich, Switzerland and currently employs about 600 people worldwide, including in the US, South Korea, Japan, China, Taiwan, Germany and UK. The headquarters in Switzerland is responsible for research, development, and production. Millions of Sensirion's sensor components and solutions are used all over the world, including in the automotive, medical technology and consumer goods industries, and contribute to the continuous improvement of health, comfort and energy efficiency. With our sensor technology, we make an active contribution to a smart and modern world.
Become part of our success story.

Company Info

Job description

Your Profile

We are looking for an experienced ICT Client Engineer with a passion for user needs and the desire to provide innovative and reliable IT solutions. You are proactive, flexible and service oriented. You possess excellent communication and organizational skills. You are accustomed to work in fast paced, complex environments, while interacting with diverse global teams in Switzerland, Japan, China, Korea and US. You know how to set priorities and maximize your time. In addition, you are able to solve problems autonomously and take responsibility for your work. You bring a Degree in Information Technology, Computer Science or equivalent and have min. 3 years’ experience in IT Operations and Infrastructure management.

Your Role

After a training period in Switzerland, your role is to ensure IT business continuity and support for end users located in the US and assigned productive systems and services in our company, with specific focus on Service Desk, Application Operations and local Infrastructure Operations, applying IT best practices and monitoring systems availability using given service monitoring methodologies.

Your Responsibilities

  • Provide 1st and 2nd level support for end users in the US (Chicago, LA and Bay Area) and Switzerland

  • Responsible for IT operations (Install, Move, Add and Change) and monitoring of needed IT tools (i.e. PC, Laptop, VPN, peripheral devices etc.)

  • Guarantee the proper monitoring during business hours of the business critical systems of Sensirion, using our IT ticketing and monitoring tools

  • Manage problem-solving tasks and assure proper escalations to management and proper involvement of suppliers to solve issues when needed

  • Guarantee high quality physical intervention to promptly solve field issues blocking the daily business of the employees

  • Update documentation systems, documenting all user related information

  • Close collaboration with Sensirion Global IT Services

  • Operationally manage the IT Inventory

  • Support/Lead assigned IT Operations and Infrastructure projects

  • Maintain, research, and establish best practice for infrastructure

Your Qualification and Skills

  • Degree in Information technology

  • Good knowledge of client and network (Windows 7 / 10, Office 2010 / 2016, print management, Active Directory, Exchange, DHCP/DNS, WLAN)

  • Fluent in German a plus

  • Excellent English skills (written, spoken)

Company Description

Sensirion - All you need to know before making a life changing decision.

Company Portrait

Sensirion is the leading manufacturer of high-quality Environmental and Flow sensors. Founded in 1998 as a spin-off from the Swiss Federal Institute of Technology (ETH) Zurich, the company is Headquartered in Staefa near Zurich, Switzerland, and has offices across the globe in USA, South Korea, Japan, China, Taiwan, and Germany. The headquarters is responsible for research, development, and production.

Sensirion Inc is the US subsidiary headquartered in Chicago and also has presence in Bay area and Southern California. For Sensirion, optimal and gapless customer service around the globe and strong regional teams with the relevant technical support options are very important. In order to strengthen its international presence, Sensirion Inc recently moved its headquarters from Westlake Village to Chicago downtown.

Your Workplace

Our brand new office is located in the heart of downtown Chicago in Central Loop. It is a refreshing, modern office space with cubicles and an engineering lab with a truly open door policy and friendly co-workers. Our employees can enjoy the eco-friendly quick access to the trains, buses, and can use their own bikes to come into work.

Our Values

We live and breathe our values "fair & honest," "together" and "top performance" every day.

Work location: Chicago, IL

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