Entry Level IT Service Desk

Dallas, TX
United States

Intelligent Technology Solutions

1 to 50 employees

Intelligent Technology Solutions (its) is a full-service IT provider powered by a comprehensive data and voice infrastructure. Hosting, Storage, Management, and High-Speed Connectivity, We do it all. Plus, We're able to configure our technology to meet your precise needs. You don't adapt to us. We build to fit you.

Sometimes a big idea is the product of many smaller very good ideas. This is how the ITS Solution evolved. For years, we built client platforms the way most IT companies did and they worked just fine. But, every so often, a customer would come along and want something that conventional thinking just couldn’t answer. So, we’d set out to create the solution ourselves. Eventually, we realized that these different pieces all fit together to build one uncompromising IT system.

Company Info

Job description

Want to work with a technology company that’s way beyond anything else in the Metroplex? Want to help our team support customers who appreciate our passion for doing things with IT that no other company delivers? If so, you just might be a good fit for our team. We’re looking for a Service Coordinator who possess amazing customer service and inter-personal talent, great problem solving skills and equally good judgment. As a Service Coordinator, you’ll work to ensure customer problems get routed to the right resource for the job, ensure the job gets completed to the customer’s complete satisfaction and handle any bumps along the way. We’re looking for a quick study with an overachiever’s mentality who absolutely loves helping people and solving problems. The uninspired need not apply. At ITS, we’re changing the way IT is done and we’re looking for great people to help us do it. Maybe that’s you.

Responsibilities

  • Establish and maintain solid relationships with clients as advocate and ambassador

  • Respond to incoming service requests from clients via phone and email

  • Triage and prioritize requests

  • Enter requests in tracking system, ensuring accuracy and process compliance

  • Resolve level one technical issues

  • Maintain schedules for consultant and service desk teams

  • Maintain customer contact database

Minimum Qualifications

· Ability to maintain accurate records and follow process

· Ability to use Microsoft Office applications

· Strong oral and written communication skills

· Strong customer service, organizational, prioritization, multitasking, and communication skills

Benefits

· 3+ weeks of paid time off per year plus paid holidays

· Excellent medical, dental, vision and life insurance

Preferred Qualifications

  • Technology interests and/or experience

  • Sales experience a plus

Company Description

ITS is a Full-Service IT Provider powered by a comprehensive data and voice infrastructure. Hosting, Storage, Management and High-Speed Connectivity, we do it all.

Work location: Dallas, TX

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