Orlando, FL
United States

Wyndham Worldwide

10000+ employees

This chain promises lodgings wherever the winds may blow you. One of the world's largest hospitality firms, Wyndham Worldwide includes a portfolio of some 7,000 franchised hotels worldwide through Wyndham Hotel Group, which includes 15 familiar brands, such as Days Inn, Howard Johnson, Ramada, and Super 8. The company also operates Wyndham Exchange & Rentals, which has a relationship with some 4,000 vacation exchange and rental properties in some 100 countries. In addition, its Wyndham Vacation Ownership operates vacation ownership resorts in North America, the Caribbean, and the South Pacific. Revenues primarily come from franchise and hotel management fees, membership dues, and timeshare sales.

We are the global leader in travel accommodations welcoming our guests to iconic brands and vacation destinations through our signature Count On Me! service.

Company Info

Job description

Housekeeper \- Kingstown Reef



A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards\. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations\.

Essential Job Functions

Responsibilities include, but are not limited to:

Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms: Maintains and adheres to housekeeping detail standards\. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies\. Makes beds\. Replenishes supplies, such as kitchenware and toiletries\. Sorts, counts, folds, mark, or carries linens\. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors\. \(60% time\)

Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction\. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow\-up\. Make appropriate service recovery recommendations\. Promote team work and quality service through daily communications and coordination with other departments\. \(10% time\)

Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures\. \(15% time\)

Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience\. \(10% time\)

Performs other duties as needed \(5% time\)


Minimum Requirements and Qualifications

a\) Education

High School diploma or equivalent preferred

b\) Training requirements


c\) Knowledge and skills

Detail oriented with organizational skills

Familiarity with cleaning products and equipment

Ability to read and comprehend routine instructions, short correspondence and memos

Ability to give high priority to customer service

Must maintain a professional appearance and a Can\-Do, positive attitude towards all guests and staff

Must be people oriented and able to work independently or with others as needed

d\) Technical Skills

Has knowledge of general cleaning concepts

Has knowledge of cleaning chemicals

Has experience with cleaning tools and equipment

e\) Job experience

* Six months related housekeeping experience

_Unless there is a legal requirement, experience will be accepted for the education requirement\._

Job: Housekeeping

Primary Location: United States of America\- Florida\-Orlando

Employee Status: Regular

Schedule: Full\-time

Organization: WVO \- Resort Management

Job Posting: Aug 2, 2017, 8:21:06 AM

Requisition ID: 1712045

Work location: Orlando, FL

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