Insurance Agent Trainee

Phoenix, AZ
United States

The Results Companies

10000+ employees

Named the 2013 "Fastest Growing BPO Company" in the Philippines by ICT International, The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.

As a premier Customer Experience Provider, The Results Companies is singularly focused on providing innovative and customer-centric solutions that connect our Partners and their customers with exceptional and inspirational experiences. We support this mission through an “expect greater” promise that drives our culture and commitment as a global organization to enhance the communities in which we work and live.

Company Info

Job description


Starting pay up to $15.90 and Bilingual pay up to $16.90

  • Position Overview

The Insurance Agent Trainee position provides the opportunity for motivated individuals to become licensed insurance agents.

We provide Free Class Room Training, Coaching and Paid State Exam Fee to assist trainees in the pursuit of their Health and Life license.

Our Insurance Agent Trainee actively prepares to become licensed agents by attending mandatory classes, online self-study, and, practice exams with our Seasoned Licensed Trainers. The Licensed Agent Associate is the front line representative of the call center. This individual is responsible for handling inbound sales calls. The agent will review plan information and answer prospect’s questions regarding insurance options, with the goal of closing the sale by enrolling in coverage. The agent will be closely aware of call center policies, procedures, and company/client goals and will strive to meet those goals. Agents must meet various productivity and quality levels established by their specific program. Customer service and/or sales experience, excellent communication skills, attention to detail, computer proficiency, and a process-orientation are paramount in an effective agent. This position reports to a Supervisor or Program Manager.

  • Essential Job Duties and Responsibilities:

Take inbound calls from prospective customers and explain features and advantages of medical plans to promote application for insurance

Complete a cost / plan analysis to identify the best product for the prospective customer

Goal is to determine best plan for the prospective member and enroll them in the plan of their choice.

Follow a call plan focused on sales and complianceMaintain schedule adherence (attendance, punctuality, use of AUX time)

Willingly accept and implement feedback to improve sales performanceAdhere to all position-specific administrative policies, including but not limited to confidentiality, non-disclosure, and program-specific material usage.

  • Qualifications

High school diploma / GED

Must be able to pass exam and obtain license Accident and Health/Life Insurance license

Prior sales/service experience in a related environment (sales/service, call center preferred).

Excellent communication skills – verbal and active listening skills

Assertive sales orientation.

Have a passion for helping people through sales. Must possess the drive to close the sale.

Demonstrated strong process-orientation and attention to detail

Demonstrated aptitude to learn, absorb, and actively use complex information.

Computer literacy. Ability to use multiple computer programs at one time.on.

*Must be able to pass State Required Background check

  • Additional Information

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Company Description

Our People Our employees are the foundation of The Results Companies. We understand that each person brings their own unique experiences and personalities to deliver exceptional performance and quality to our clients. Each and every team member at Results strives for excellence, encourages innovation and drives thought leadership and creative thinking to deliver the best solutions in the industry.

Results embraces diversity. We understand the differences and similarities that our employees may encompass and utilize those to develop and grow our business. We've set the bar for performance to deliver best-in-class quality and services. And our agents know great service is not just setting high standards, but being friendly, attentive and professional with every contact they make.

Work location: Phoenix, AZ

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